We booked premium economy seats with British Airways ("World Traveller Plus" in BASpeak) in August but at check-in time we were bumped to plain economy ("Sorry. We overbooked."). That was August 17.
What's a typical waiting time to have this resolved? I applied on September 5. Answers specific to BA are preferred, but any advice is welcome.
On side note: I am AMAZED that I have to APPLY (beg?) for a refund when BA made the change (not me). Is this typical?
It seems that it would be a simple computer transaction: (price of booked seats) - (price of actual seats) = amount of refund. Your check is in the mail. But no. Any insights?
Thanks.