...and then quite rapidly sending out automated bills for any damage its 'AI' system detects. What could possible go wrong!
https://www.caranddriver.com/news/a65176049/hertz-ai-scan-rental-car-damage/
(My apologies if this has already been brought up here.)
They did this to me recently at Newark airport. Like driving through a car wash.
Makes it real easy to collect $200-$300 extra on every rental for the the same ding or scuff.
Makes the other rental companies more attractive than being victimized by this ripoff scheme.
I am guessing hertz doesn't give the customer the results of the previous check in scan when they start their rental.
Be interesting to see if a class action lawsuit by the victims comes first or legislation to require the customer be given the previous scan report.
The example in the linked article said the 1-inch scrape on the wheel resulted in a $250 repair, plus $190 in administrative and processing fees. Those fees must really be to cover the MRI-like scanner. How are they going to pay for 100 of those machines around the U.S.? By charging customers administrative and processing fees, of course. I wonder if bug splats on the windshield, or any dirt on the body, will be seen by the AI as “damage?”
One of the reasons I thoroughly go over the car prior to leaving the lot. If I find any damage, I tell the person checking me out and they give me a receipt for it.
According to a Motor Trend article, the car is also supposed to go through the scanner upon checkout to not any damage prior to rental.
As a Presidents Circle customer of Hertz, I can tell you their service has gone downhill since Covid.
Hertz, donut?
