I thought I would let everyone know about our experience today.
We received an email from Delta cancelling our outbound flight to Zagreb. We were transferring through Amsterdam from JFK - 2 flights.
They booked us in a flight to Boston, then Amsterdam, then Zagreb. Nope, not taking 3 flights.
We called Delta through the contact info on their app. We did not google Delta phone numbers or any other info. Again, we called directly through the app. We had a 40 minute wait time so we chose to have them call us back at the same number we called on.
While waiting for the call back, we checked new flights, again on the app, and had 2 choices which were good for us. One through Amsterdam and one through Paris. Our original flight was Delta/Air France. We paid for a Delta Comfort flight.
The seats on the Amsterdam flight would have been in the main cabin, in a 2 seater row way in the back. We would have to request a refund for the price difference after the flight occurred. The agent couldn’t tell us how much it would be.
The seats on the Paris flight were in Delta Comfort in the last row in the 4 seater row, aisle and next to aisle.
We decided on the Paris flight cause we figured we already paid the money back in June and the thought of more paperwork didn’t appeal to us.
I am posting this because of all the problems some posters have been having with changed flights and scammers.
The only time money was mentioned was when my husband said we wouldn’t mind an upgrade on a better flight before we presented our flight choices. The agent said First Class was available for xx amount of money - obviously we passed but it was nice he tried.
Anyway, just a reminder to be careful. Downloading and using the airlines’ app would be the best way to proceed.