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Help me develop airline ticket search skills

I obviously don't know what I'm doing. I'm trying to book a complicated trip for myself and 4 teens next summer. Flight from around Chattanooga; we can drive to Atlanta, Knoxville, Nashville, Birmingham, or Huntsville within 2 hours. We want to go from one of those cities to Minsk, Belarus. We want to return from Rome, Italy. (The easy part is the direct flight from Minsk to Rome.)

I searched Google flights and found a complicated but not overly long set of flights at a rational price with a comment to call Finnair. I called, and they told me that I was looking at travel agent prices and to go to a site like Expedia. The rational price was not available on the phone. That set of tickets was no where to be found on Expedia. Also not available on the Finnair website. Google flights has pieced together different airlines.

Please advise on techniques, websites, etc. that I need to be enlightened about.

Should I get a local travel agent? My perception is that they only deal with groups of 10 or more.

Thanks in Advance!

Posted by
27180 posts

Janet, if you give us your travel dates for the US-Minsk and Rome-US legs, we can take a look ourselves.

I'd be really surprised if any of your other options can touch the price available from Atlanta, but it is always a good idea to check.

Were you using the "Multi-City" option for the trans-Atlantic flights?

Travel agents will normally work with individual customers, but you will pay a fee for an agent to find and book a flight for you. The fee might turn out to be worthwhile, but let us see whether we can find a solution first.

Posted by
13978 posts

I know some people will pooh-pooh this suggestion, but clear your cookies once you finish your search for the day. I know it is not supposed to make a difference and maybe it is just happenstance, but when I search with Delta I find my results are better if I clear cookies, otherwise the same price keeps coming up.

I haven't used a travel agent since about 1990 but I've got acquaintances that do. They will do travel plans for just one person so that should not be a problem. On some of the Rick Steves tours I've been on there were also people who used Travel Agents to arrange their flights which were pretty straightforward. The plus with the travel agent is that in the case of one tour, the French air traffic controllers went out on strike and the tour members were notified by the travel agent who rebooked them on different flights.

Posted by
61 posts

Thanks, acraven. I'll be more specific on what I've searched:

June 22 Leaving from Chattanooga, Atlanta, Knoxville, Nashville, Huntsville or Birmingham for Minsk, Belarus.

July 10 Leave from Rome to any of the aforementioned US cities.

I've spent hours scouring Skyscanner, Google Flights and Hipmunk. Google Flights indicated this combination for $1,370 with a note to call Finnair. I called. They said it was a travel agent price. I could not find this combination for this price on either Kayak or Expedia.

Glad to have anyone help and tell me what you did to find it.

Posted by
61 posts

Thanks, Pam. I will look into getting a local agent. The one person I had a reference for was clear that they only worked with groups. I do feel more responsible since these kids are not mine.

Also, I will clear cookies for next round of hunting. It won't hurt.

Posted by
7049 posts

First off, next summer is still a way off, so you can afford to wait a few months to give yourself time to look and track prices over time. I don't think you need a travel agent just to buy simple airline tickets (granted, Minsk is not a popular stop or big airline market from the US so you'll have to connect somewhere). I'm thinking that Turkish Air out of Atlanta will probably have a good price but there is likely to be a stopover in Istanbul which requires spending the night there (there will be no stops to Istanbul from Atlanta though, which is nice). If you're willing to do that and have any questions, feel free to send me a PM. I've done Turkish Air layovers a few times and they worked out for me. I wouldn't expect the summer schedule to be loaded into their system yet (I could be wrong, but I don't look that far in advance because there's not much to be gained IMHO).

Posted by
8159 posts

Janet: I'm too in your shape--traveling sometimes from BNA, HSV and ATL.
Flying out of ATL on Finnair will take you to O'Hare Airport and Helsinki on your way to Minsk. Airfares are in the $1300-$1400 range.
Flying out of BNA will take you to Toronto on the way to Istanbul and eventually Minsk. Those flights are $1200ish.
But as we all know, price is not everything. I don't have any desire to spend 38 hours in route going over.
Unfortunately, the Minsk airport is rather small, and there are no budget European air carriers going into there. And some of the airlines flying into there I wouldn't care to fly on.

I shop flights, etc. on ITA.MatrixSoftware.com
I also use Wikipedia for cities' airports to figure out who flies into and out of a specific market.

Posted by
27180 posts

I see what you mean. I tried both the Finnair and the American websites and came up empty. There just are not a lot of links to Minsk.

One very useful thing I learned from a post on this forum is that if you go to the Wikipedia page for an airport, you'll find a table listing the airlines flying out and their destinations. This makes it possible, when necessary, to figure out a way to pair an inexpensive trans-Atlantic flight with a European flight to the desired destination. This must often be done on separate tickets, leaving you twisting in the wind if something goes wrong on the trans-Atlantic flight. I wouldn't be comfortable with a same-day onward flight in your situation. Even next-day could turn out disastrously in the event of an aviation strike or a volcano eruption in Iceland, so this is something to be considered only if it's really, really financially advantageous.

For Minsk I see that Austrian Airlines flies in from Vienna; LOT, from Warsaw; Lufthansa, from Frankfurt; and Turkish Air, from Istanbul. I was hoping to find single-ticket itineraries through those cities.

Warsaw has one advantage in that it has bus and train transportation to Minsk (7-1/2 to 10 hours), which could be used in a pinch. I took a look at Lot.com. Unfortunately, there's no provision for doing a multi-city routing, at least not that I could find. Very strange. I looked at one-way fares Atlanta to Warsaw out of curiosity and found that the (very high) one-way fare is $400 lower on June 21 than on June 22. That might be useful to keep in mind as you do further research. Unfortunately, as the schedule currently stands, flying LOT to Warsaw would mean 10 hours at O'Hare, which would be a miserable way to start the trip.

Using Frankfurt as the European gateway seems as if it might be the least expensive option. On the Lufthansa web site I was able to book the round-trip you want, albeit at a cost of almost $1900. The outbound leg was a non-stop ATL-FRA on Lufthansa followed by a non-stop on Lufthansa Cityline (a commuter airline, I think). On the return I was hoping for a Rome-Atlanta non-stop, but such was not to be. All the offerings involved links on commuter airlines.

I next tried Austrian Airlines, but I got the "cannot be booked online" message. You could try calling, if only to see what the routing looks like.

Turkish Airlines. Wow. I found a price of $1010. Pretty unbelievable. But there are a couple of issues: There's a 22-hour layover in Istanbul outbound (after a connection in Toronto) and a 14-hour layover on the way back. And, although I would have no safety concerns about this routing, I think we can assume some of the children's parents would freak about the time spent in Turkey.

The Belarusian airline, Belavia, has flights into Minsk from a number of potentially useful European cities. Amsterdam, London-Gatwick and Paris-CDG are the ones l think likeliest to allow you to find a bargain-rate trans-Atlantic flight.

I know nothing about Belavia and would tread very, very cautiously there. Some of the airlines in territories formerly part of the USSR have very poor safety records. I'd do heavy-duty checking before flying with Belavia. Full disclosure: I don't ever fly US commuter airlines, so I'm hyper-cautious about this sort of thing.

How flexible are you on your dates? Could you leave one day earlier, fly into Warsaw (if LOT would allow multi-city ticketing) or Kiev, and use a pre-arranged van transfer to Minsk? That would avoid the need for a risky, separately-ticketed flight connection into Minsk. The most direct route from Kiev to Minsk is about 360 mi., but ViaMichelin estimates 9:40 without any stops, which I guess tells us a lot about the road... Please note that I know nothing about road safety in that part of Europe.

Vilnius, Lithuania is substantially closer to Minsk and has several trains a day, but it is 2 stops from ATL.

Posted by
8467 posts

Janet, I occasionally use a travel agent. Since the airlines don't pay them a kickback anymore, she will charge a per person fee for handling tickets, ($50-75, or so). What she can do easily that I can't, is find connections and reasonable layovers that sites like Orbitz or Kayak can't. Another thing she can do that I can't always do, is get seat assignments when booking. So that's sometimes worth it to me. The hard part is finding a good TA, who is familiar with European travel.

Posted by
6788 posts

Lots of good advice above, especially from acraven. I'd add a few minor additions...

  1. I usually start by working on the longest flights first. I figure that one can get from anyplace in Europe to anyplace else in Europe fairly easily (low cost airline, train, etc.). Figure out logical connecting points, preferably in Europe (eg in this case Frankfort, Warsaw, Helsinki, Istanbul, etc.) and figure out the "best" way to get to there.
  2. "Best" is how you choose to define it. Price is one factor but should not (IMHO) be your only consideration. Connections, overall trip duration, seat comfort, and more, should all go into your decision.
  3. I greatly prefer to do a long nonstop transatlantic flight - as long as possible - then connect once in Europe. That way, you get at least a chance to sleep or at least rest, before things get complicated. Try to minimize the number of connections, too (try to only connect at one end, not both, if possible).
  4. Regarding that 22 hour layover ini Istanbul - this is not a bad thing! On Turkish Airlines, if you have a long layover in IST, they provide your choice of either a daytime tour of major Istanbul sights, or an overnight hotel - FREE. I would investigate this option.
  5. The Rome-US return should be a layup, easy peasey. Good luck!
Posted by
61 posts

From the bottom of my heart, thank you all for sharing your ideas & wisdom and for doing some checking for me.

I set up to get email notifications from 2 different sites, one being Google Flights. I got a notice this morning from one of them. Then I checked Google flights with my convoluted schedule, and it showed Delta both going and coming, but again, with the tagline of "Call Priceline, Expedia, etc." I called Delta, and they actually had the same price $1,390 that Google Flights showed me for the same set of flights. She explained that those outfits resell tickets at lower prices than you can get them directly from the airline. (I didn't know that.) I'm hoping to get firm commitments from everyone today and make the purchase. Yes, I know they may not be available when I call back. They won't hold. You can purchase and then cancel for full refund within 24 hours.

I will keep in mind the Turkish Air option. I would love to do that. I don't want to do that with teen girls. Wow, I just checked the price on that, and its under $1000.

Apart from Turkish Air, the Delta plan seems rational to me. If I can get their buy-in today, I'm planning to book it. (Yes, if still available.)

Posted by
61 posts

A few more comments: I've flown Belavia, and it's ok. Not my favorite, but I'm ok with it.

Yes, one parent was adamant that he didn't want his girls to go thru Istanbul. We're friends, and I'm not going to convince him to change his mind. I personally don't want to go thru the long layover going and returning with them there.

If I don't get tix purchased tonight, I'll keep monitoring fares on Google Flights. The advantage there is that I can put in all the airports that are within 2 hours of my house into one search.