I had a question about renewal and needed to change the address on my Global Entry card. I googled to find the site and it wouldn't take my login. I saw that it was a different website than I had used before. Has globalentry.gov changed to login.gov? I don't remember a notice about this. It says I can create an account at login.gov which I did. It appears to have Trusted Travelers as a 'partner'. It looks like the government may be trying to create a universal login for many of their programs.
Am I correct in my assumption the website has changed to login.gov? Looking for advice from people who have experience with using the new site and when this change happened.
Posted by
The Heartland USA
8972 posts
That's the way I see it. I think the new login allows one entry point for all those travel programs and allows for two step verification.
Posted by
Seattle, WA
17436 posts
The change to “Trusted Traveler” at login.gov was some time ago. I pulled out my printed copies of documents from our Global Entry file and the document with my Trusted Traveler “key” is dated in November, 2018.
I applied to renew our Global Entry memberships last week and the login I created in 2018 is the one I needed. Not the 16-digit “personal key” they give you——that is used only if you lose your phone or device used for 2-factor identification.
Posted by
OP
Twin Cities, Minnesota
2001 posts
Thanks,everyone. Lola, I created the new account yesterday, but I don't remember getting a key. I do recall an option somewhere about a list of passwords (?) Were those the keys because I think it was an option and I didn't choose that. I'll go back in tomorrow though and look.
Thanks so much to all of you for putting my mind at ease about this.
Posted by
Seattle, WA
17436 posts
Laurie Beth, I do not know the answer to your question. I took a screenshot of the “key” from the website when I created the new account; it is 16 characters (letters or numbers) in groups of 4, separated by hyphens. They made it sound important in case you lose your phone or other device for the 2-factor ID. When I went to renew our Global Entry I pulled these “keys” out and had them handy, but all I needed to log in to the Trusted Traveler site was my email and password. They then sent a 6-digit verification code to my phone by text, which I entered to proceed.
Maybe over time they have gotten away from the “personal key” thing? I was never asked for it during the renewal process. If you did not get one, I wouldn’t worry about it. The 2-factor ID process works just fine.
Posted by
Sapulpa, OK, USA
6532 posts
Laurie Beth and Lola: When we applied for our GE last December, each of us was given a list of 10 12-character codes. These were to be used to verify our identity; each code could be used only once, and if we were to use all of them, we'd get another set of 10.
I've used 2 of mine in the last week or so, trying to set up our interview time. In addition, we get a phone call with a 6 digit security code.
Oddly enough, when I've used my husband's account, it has never asked for one of these codes, but does call with a 6 digit security code.
Weird.
Posted by
OP
Twin Cities, Minnesota
2001 posts
Thanks, Lola and Jane. I guess I will try to hope I never lose my phone and have to have the 'keys.' I will also try to ask about them when I have to go in to the airport G.E. office to verify my new address. I understand from the website the address I could change on the website is my mailing address, but I have to change my permanent home address in person.
Posted by
Freedonia
16287 posts
Do not click on the above post.