Update on our refund situation.
I called BA April 7, and was told we were eligible for a full refund. In fact the amount we paid for our seat selections was refunded to our credit card immediately, as were the points we spent on those seats. The staff member who handled our query said if the balance hadn't appeared back on our credit card within 30 days, to call back.
Well, I've been checking daily, and nothing. So this morning I called BA customer service again, and was on hold for only 11 minutes. The cheerful person who answered verified our claim, and said the branch which was handling our refund had been on lock down because of the virus, and all processing on claims which had been sent to that office stopped. The office has now reopened, and we're good to go. He said that that particular office had a tremendous backlog, but work has resumed.
He also said I had to option of asking that our claim be sent back to the original office, the one I had called a month ago, but that I would be put at the end of the (very long) line, so I'd be better off just keeping it as it is.
He said they have offices in four countries working on these refunds, and each country is operating under different C-19 rules, which explains why CWsocial got her refund within days, but I'm still waiting.
There is an admittedly very slim chance we may be traveling later this year, and I'd sure hate to have to book plane tickets before this is resolved. The cash that's in limbo with BA would more than pay for another booking.
At least my claim is still active and approved. I was concerned it had disappeared somewhere in the bowels of the very complicated system. I'll report back when I know more. The staffer said he'd flag my account and try to hurry it up a bit.