Global Entry renewal over Zoom

That's great news, Frank. I just renewed my Global Entry several weeks ago; it had expired in April 2021. I was not required to have an interview of any kind, but the form that I submitted on-line did ask for more background information (history of employment and history/addresses of where I have lived) than did the form when I first applied a few years ago. I'm wondering if they review the information submitted to determine whether or not to require an interview...?

I just received my new card. I was required to interview and was not offered the Zoom option. I live in DC, near the Reagan Building, so it’s pretty easy to get an appointment. It was almost exactly two weeks from the interview to receiving the new card.

The picture is weird. It was taken from a distance and shows me from the waist up with a lot of background showing. You can even see the guy at the other desk behind me. I guess it’s still legit.

Your post prompted me to see when our TSA Pre-check expires. As it turns out it’s next year and we have two international trips planned. On Saturday my husband and I both applied for Global Entry and yesterday we got messages that we can proceed with the process. We scheduled appointments at SFO on August 4th. The information they provided only indicated we need to bring our passports and driver’s licenses. Is there anything else we should bring, just in case they ask for it?

Andrea,
I only had to show my license or something that shows proof of residence if your license isn’t correct and my passport. Instructions mentioned bringing my appointment confirmation but no one asked for it.

Why would some people require an interview to renew GE but not everybody? Case in point: me.

I renewed GE online last month and got my renewal literally 5 calendar days later. The card arrived in the mail. I was absolutely stunned how quick that was. I was never asked for an interview.

Continental, I think it is entirely random. I think they may have to interview a certain percentage face to face and if your number hits, you are selected for an interview. My process went like yours. My friend’s did too. Her husband who renewed at the same time needs an interview. He’s gone the same places as she has, stayed the same time frame or less. Random.

I, too, was chosen for an interview for my renewal. I did mine on arrival at JFK. (Pre-pandemic).

Clear immigration (using Global Entry), go into an office on the side for the interview that took ten minutes, then walk through baggage claim and customs. No big deal and no appointment necessary.

My renewal was approved in one day with no interview a few weeks ago.
It's helpful to have your employment history at hand, and a list of countries visited in last 5 years.

I am typically not lucky when it comes to random things like this. Thanks for the heads up, Pam. So good to hear from you!

Frank, at least you didn’t have to wait for an appointment at JFK.

Liz, it sounds like you had smooth sailing as well.

It was odd; The day after I filled out the form and gave my credit card information, I received notification that there is a 12-18 month backlog so my GE would be extended for 18 months. 4 days later, I received the new card and an online notification that my application was processed and GE was renewed.

Continental....maybe you should buy a lottery ticket, lol! And good to see you back posting as well!