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Frustrated with SNCF Connect

After many tries, I finally got my trip sorted out. Only to have the website refuse to go ahead with my purchase because, for reasons unknown to me, my birth date is wrong. I could not find any way to change it. I followed down several rabbit holes,but it all came to naught.
Back to Trainline!

Posted by
8768 posts

I’m sorry to hear that. I’m still hoping I’ll be able to get a train from Paris to Amsterdam when I need one.

Posted by
718 posts

Completely agree….bought 2 train tickets last night for an April trip to France……got 1 email back with tickets, paid for the second trip and never did get the email confirmation for the second trip tickets……had to establish an account, sign in on the website and go to TICKETS tab to see the second ticket purchase and print them!

Posted by
113 posts

I can never get the site to accept payment with a US credit card or debit card. So I just use Rail Europe. They add $7.95 to each booking so it's not free, but it works. You could give them a try. https://www.raileurope.com/en-us
Good Luck!

Posted by
3824 posts

Trainline's commission is a % of the purchase, not a fixed fee, so it typically works out cheaper than Rail Europe if you buy one ticket at a time.

Posted by
482 posts

I've used Trainline for years and been happy with them. One of the things I really like is that they take Pay Pal. I often have trouble with my American Credit cards (a whole other story). Lately I've had problems with Thalys and, now, SNCF Connect. So, as I said, back to Trainline. Tickets purchased in minutes. Easy Peasy.

Posted by
9710 posts

Kate, I thought you were going to have to apply to have your birth day changed, lol. Then you could celebrate twice. Your birthdate according to your Mom and Vital Statistics (unofficial) and your new birthdate according to SNCF (official). Lets have cake!

Posted by
8768 posts

On the topic of birthdate, when I bought my Carte Advantage Senior card I used month/day/year. I think I should have done day/month/year. How would I correct this?

I looked at tickets for our travel date in April to go to Amsterdam and they are now showing tickets for sale. We have to change trains twice, in Lille and Brussels. It showed the same thing on the Trainline app, but the SNCF Connect app is much cheaper. I do get a discount. I’m trying to decide between 1st and 2nd class. Is it worth the extra cost for 1st class?

Posted by
11246 posts

For a long time, SNCF had me down as a "Mrs" rather than a "Mr." I had to write to them to get this changed.

The SNCF app isn't always cooperative but once you get it set up, it's easy. It doesn't accept all credit cards. But once it's loaded, you'll be fine. If you need to print tickets, it can only be done at a station. No emailing if you elect for electronic tickets.

I like using it because I can get seat assignments.

I traveled in most trains FC in France this past fall because I wanted a single seat alone where available. (Covid.)

Posted by
195 posts

I used SNCF Connect (not the app although I loaded it on my phone afterwards) to purchase tickets twice this weekend. No problems whatsoever! I used a Visa card that requires verification with a code sent to me in the purchase process when making international purchases. All went smoothly and I later "loaded" the tickets on the app on my phone.