I seem to be having trouble with the Free Now taxi service in Rome.
Twice when I have ordered a taxi, they were unable to find a driver. The first time I re-ordered, and we did get a driver. I did get a charge on my credit card however for the first unfulfilled order, however. I emailed the app and they said they “proceeded with a verification of my payment” with a temporary hold of funds which would take a few days to release.
That made sense, but last night we ordered another taxi to get to dinner (had a reservation. We were also waiting at a bus stop). They could not find a driver. I waited a bit longer and tried again. Again, the app searched and searched, and while it did so, the bus finally came, and I cancelled the ride request. I was notified by my credit card company that the app charged me $16.32 for a ride that never materialized.
Is anyone else having this trouble? Might anyone have suggestions?
When it works, it seems great, but there seems to be a problem with driver availability, and it also seems that I am being charged the price of a cab ride just to order a cab — whether we actually take a trip or not.
We are trying to use buses, but their routes are somewhat cryptic as are their schedules.
I appreciate any insights or suggestions about using the app.
Thanks.