Either I must be very fortunate or the airlines are getting their act together.
Today around 1pm EDT, I called Delta regarding my round-trip itinerary between JFK and Zürich which was to take place April 15-22 that Delta canceled earlier this week. I asked the agent to be refunded and he said absolutely. There was maybe at most a 30 second wait for the agent to take my call.
He then noticed that I have a trip to Montréal planned May 6-11 and asked if I wish to have that roundtrip itinerary refunded as well. In fact, those flights have not been cancelled. I said that I did and he put me on hold and had both itineraries credited to the credit card I used and said I would see the refund in 5-10 business days. For me, a refund was a better option than having the money credited to my Delta account with the understanding that if I didn’t use up the credit by May 31, 2022, it would be gone. In addition, since my husband and I have both been furloughed, we need the money more than we need it sitting in my SkyMiles account.
So I had an easy time reaching out to Delta and spoke with an extremely competent & friendly agent. Requesting a refund was a whole new experience for me as I have always purchased non-refundable airfares at the lowest airfare class available. I had a very pleasant experience with Delta and wanted to share this with everybody.