On Febuary 25th I purchased 2x round tickets to New York with Flixbus. A total amount of $349.96 CAD
To reduce the price of my ticket I researched departing from different cities. I finally decided that it would be best to leave from Montreal. When I booked the tickets from Montreal to New York and clicked the submit button, the page refreshed and I had to re-enter the information requested. On the second submission at 15:43 pm, I noticed that the departure was from Plattsburg. I canceled the purchase at 15:44 pm. At 15:47 I proceeded to repurchase the correct tickets leaving from Montreal. When I checked my Email to validate the confirmations of purchase and cancellation I learned that the cancellation was returned only as a voucher valued at the purchase price. To attempt to get a refund, I contacted them via their website because they do not have a contact number. They told me that their terms and conditions (TOC) do not allow them to refund me the money. I tried to explain that the cancellation was done moments after the realization that is was departing from the wrong city. They just repeated that their TOC does not allow them to refund the money and that all refund were paid in vouchers. The service I received I believe fits the definition of deceptive practice. The terms and conditions were offered as a link before purchasing. However, the TOC does not list the requirements for a cash refund. The TOC is the type that hides pertinent information a wormhole of multiple links. The TOC does not explain what happens if there is a balance left on the voucher. The TOC does not explain what happens to the refund if the company gets purchased by another company or if it files for bankruptcy. The value of the voucher cannot be guaranteed to take me the same distance in a year’s time. I am not the only person who was deceived by the TOC,
I highly suggest to submit an official complaint with your consumer protection agency or with the FTC if you live in the states.