Filing claims

First off, there is almost always information that would be useful in resolving a situation
that is left out of an account like this, so with that in mind....

Now, what is it that you are trying to claim? I can see several possibilities, but what you
try to claim from whom is important.

Second, there is a possibility that when you booked your own internal travel in India from
Delhi, your no-show for that flight caused the remainder of your itinerary to be cancelled.
This is standard airline procedure and you would have had to know this might happen
and make sure that the return flights were not cancelled (assuming this is what happened).

There are many stories like this for trips that have multiple airlines and are booked through
a 3rd party. Maybe you had no choice here, but if so, you need to be aware of the things
that can go wrong.

I would suggest perhaps 1) trying to rewrite your account in a way that lays out facts clearly
and chronologically and 2) posting that rewrite on flyertalk, where you may get people who
are more expert in flying matters as opposed to travel matters.

Regarding your delayed baggage... it is the Montreal Convention, that is an international treaty governing airline liability on many international flights for delayed baggage. Flying out of the US recently my luggage missed the connection in Rome Italy and I arrived, as scheduled, at my final destination but without luggage. I submitted a Property Irregularity Report (PIR) upon arrival at the final destination airport. My luggage was returned to me 20 days later at my USA home address, 4 days after I had returned home. It was the connecting airline in Rome to my final destination that was responsible for my delayed baggage claim. The flights were ticketed as one by a US airline but it was the code-share partner European airline that was responsible for returning my baggage and it was that airline that reimbursed me, by wire deposit to my checking account, for the essentials I had purchased, including a rollaboard piece of luggage. I was warned at the destination airport's missing/delayed baggage office to keep all receipts to upload into the airline's delayed baggage claim system. I am sorry for your experience. Did you have your luggage upon arrival in Dehli? If not, I believe it is the airline you flew to arrive Dehli that is responsible. If you had your luggage at the Dehli connection, then I believe it is the airline you flew to Bangalore that is responsible for the baggage claim, although it was not an international flight and may likely follow other rules. I wish you good luck in the process.

thank you both for your response

Dec 19.. we were booked by Delta /Air France to fly from boston to JFK to Paris to Bangalore. The flight from boston was delayed sec to weather and inspite of rebooking of the flight from JFK to Paris by a later Air France, we missed the connection. When we got to JFK, air france rebooked us JFK to Delhi to Bangalore
We got to Delhi on Dec 20th, luggage didnot arrive in Delhi, they went to Bangalore on the origianl itinerary, filed for delayed baggage with American Airlines and found out that our flight from Delhi to Bangalore was cancelled. We went to the airport counter of the domestic flight and they were not able to find the booking with the AA confirmation code and they were not able to rebook us. They offered for us to come back in 3 days when flight might be available and they can work on this. At this point it was Dec 21 early am and because of family commitments, we made our arrangements to fly out our house
Jan 5, we present to the airport fo take our flight from our Destination to Bangalore( part of original flight), the ticketing agents are unable to find my husband's and daughter's etickets and advice us to purchase new tickets and fly out ot bangalore to catch our international connections

Claims i am trying to file without success

1. Delayed baggage with AA( filed claim with them), but without a ticket number that is recognised with their system, i am unable to file claim. I emailed their customer service with all the details and all i got was a thank you email for expressing the concerns. NO mention that someone will reach out to me or how to file actual claim., I will reach out to American again to file my claim. I have saved all the receipts of my purchases within the time frame of arrival of luggage back to me.

2. Claim for new flight booked from Delhi to bangalore (by another domestic airline which had better availability) and also hotel charges for the 24 hours stay at Bangalore. Not sure whom to approach on this, Air France says its the responsiblity of the code share airline, but code share says that its Air France since its their tickets

3. Claim for the new tickets purchased at departure on Jan 5, even though when we got to bangalore Air France had no issues getting our reservation and issuing tickets. the Domestic airlines was not able to find the etickets to check them in. I am now disputing via my credit card on this charges

Hope this is more clear.

We got to Delhi on Dec 20th, luggage did not arrive in Delhi, they went to Bangalore on the original itinerary; filed for delayed baggage with American Airlines

I understand this to mean that your bags made the (re-)scheduled Air France flight, that you did not make. If that is true then it seems AA never had your bags, so see no reason to make a claim with them for the delayed bags. Did you save the tags on the bags when you got them? Might help trace who had them and what route they took, so you know which airline to present your claim to.

I saw AF has a BOS-CDG-BLR routing. I am puzzled why you were doing BOS-JFK-CDG-BLR, especially in winter when weather can be a real problem.

. the Domestic airlines was not able to find the e-tickets to check them in.

Call me old fashioned, but I think the lesson here is to have a hard copy so when the computer goes sideways, you have tangible proof

Good luck on your recovery efforts.

I admit, I’m having trouble following all this, but I do think one of the issues you may have is when you decided to book your own flight if you didn’t make that very clear to the airline that will automatically cancel in most cases all subsequent flights, which is probably why they couldn’t find the return flight anymore.

Unfortunately, that may be not recoverable from airline because that’s on you even though the new flight that they were trying to give you was significantly delayed. That may not be what happened. It’s a little hard to tell but it’s a possibility.

This seems ridiculous that the customer is stuck in the middle.

In a lot of cases people position themselves in this middle by being so clever to save money on separate bookings for example.