Well unknown to us, Eurail’s app is having major technical issues right now. We have been unable to add a journey to our flex pass. We even went to the Zurich train station last night and had a young tech agent at the info help desk try to assist and he couldn’t figure it out. So would’ve been a complete and utter waste. However after another hour we found a Eurail community forum with a odd but useable workaround, for now. Let’s hope that continues to work. Unfortunately there is ZERO real time help from Eurail, no phone number and now when you email the auto message says they’re so backed up it will take a week to get an answer.
Amazing that Eurail is aware of this, that other users are also having problems with the app but they offer ZERO real time help. Honestly don’t know what we would’ve done without this guy’s post. Next time will buy another pass while here or go completely back to paper. What a joke this app is. They have a note now on their website saying “sorry we know some of you are having technical issues” but zip solution.