Easyjet Flight Delay

What was the cause of the delay? Inside or outside of the airline's control?

Have you looked at EasyJet's website where it says what you are entitled to because of delays?

Always read the "fine print", of which there is plenty.

Even if you tried to claim through travel insurance (assuming you had a policy in place at the time), there's fine print there too. With this route, there'd actually need to be some sort of financial loss on your end.

Other than time lost and inconvenience, what financial loses did you have.? Delays, even excessive delays are a part of travel these days. What compensation are you expecting to receive?

Your statutory rights for flights involving a EU airport or airline are at: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

First, make sure the delay was not caused by something out of the airline control - bad weather, terrorism warning, volcanoes, etc.

If you believe you are entitled to a compensation, you should file a claim with the airline. The sad experience is that low cost airlines generally ignore such claims, they may charge absurd telephone fees to dissuade you from calling or no airline representative may be at the airport to file the claim. Often the easiest way to get the compensation is suing them, as the EU law is clear enough for a court to apply, but they count on only the most determined persons to actually sue. After six weeks without a reply, you could also refer the matter to a regulating body, as explained in the web site above. In 2015 Vueling was openly threatened by the Italian regulator to have their flight license suspended as they simply ignored the troubles of grounded travelers.

I agree with Frank. It's not worth the time. You've got no real compensable damage based on what information you've offered. Delays are part of travel and your best bet is to forget about it and move on. And that's both my practical and my legal advice:)

If it is the airline's fault for a delay of over 3 hours on a European flight then of course they should have to pay. It is consumer protection law. Engage a claims management company or specialist solicitor if you don't have the time and / or inclination to do it yourself. All you need to do is give them the flight details, they look up in a database whether the circumstances of the delay qualifies and pursue it for you whether it just needs one letter or full court action. Of course they retain a chunk of your compensation but otherwise the airline will keep all of what is your money.

Note there is no need whatsoever to demonstrate financial loss etc.

If you were not provided with meals & refreshments then claim for those as well.

I looked over the guidelines for making a claim. Lots of hoops to go through but no requirement that you provide proof an actual "loss" other than your time, but there are a lot of exceptions where they don't have to pay so examine your case closely. But do keep in mind that sometimes legal recourse causes more trouble than simply moving on - especially in a situation like this where you've just been inconvenienced for a few hours.

Putting it into the hands of a solicitor that specialises in these claims won't take more than 15 minutes online - 5 to see if the flight delay qualifies.

I have presumed the other end of the flight is in the UK although now checking up Easyjet's destinations from Lanzarote these do include Switzerland.

Valerie, it doesn't matter whether or not there was any financial loss sustained on the customers side. What matters is the treatment of the consumer. In this case the airlines have a duty of care when passengers are delayed for a long time, and when that delay could have been prevented by the airline. The minimum is three hours for he passenger to be entitled to food and drink vouchers as well as compensation. Others have posted the EU laws regarding flight delays, heres some more info that may help. www.getpaidwhendelayed.com

According to the EU page linked to above by Lachera, you should be entitled to some compensation, but make sure you fill the form indicated on the EU page.