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Dropping car after hours

A good reminder to understand your car rental contract and also take photos of the car at drop-off.

In summary; guy returns vehicle after hours and overnight the catalytic converter gets stolen. Rental Company says to read the fine print because the renter is still responsible and says they're owed $3000.

https://www.cbc.ca/news/canada/toronto/rental-truck-enterprise-damage-theft-1.6217210

I've dropped off after hours a few times, luckily no issues, but it's frustrating to hear these stories of companies taking advantage of customers

Posted by
2463 posts

We rented a car in Croatia with a 6:25 am flight. We didn’t want to drop off the car in the morning because of this problem. We dropped it off the day before, had them check the car, sign off and take the keys. We didn’t want something to pop up after a few months and ruin our vacation.

Posted by
21709 posts

I don't view this as the customer being taken advantage of because of the converter. If it had been taken a day earlier would it then be on the customer's nickle? Our son had a car parked in a parking spot. A very careless driver parked next to him and raked the whole side of the car. Think the other car attempted a u-turn into the angled parking space. Son was still responsible. I would not drop off a car unless the rental company is there to view it and to take responsibility for it. Too much risk.

Posted by
190 posts

I totally agree with both of you. There's so much room for error to fall on the renter.

A friend of mine is married to an attorney. He recommended if a person had to sign off on a car with its
condition under dispute and won't be allowed to leave unless he did so, but there's no time to stay and "discuss" it, to sign his name but also write "Under Protest" very clearly next to it. He said that could help later on.

Posted by
190 posts

And be sure to take a photo of your signature with "Under Protest" next to it.

Posted by
3652 posts

take responsibility for it.

You are under a false impression that when the car is inspected upon return that you are good to go. Damages can be added later even if upon return there is a “sign off.” They just can say that final inspection is done later, not upon receipt of vehicle. Are you given a form saying the vehicle has been inspected?

BTW: a good attorney would say don’t sign anything admitting being guilty of damage. Doing so makes executing an insurance claim difficult. You agreed to the damage so you have given the company authority to charge your card.

Posted by
2463 posts

When we return our cars, we have them inspect it before we leave. It is the same when we pick up the car. We rented through CarWiz and they were very thorough going over the car and noting every scratch, etc and indicating them on the contract.

Posted by
2304 posts

You are under a false impression that when the car is inspected upon
return that you are good to go. Damages can be added later even if
upon return there is a “sign off.”

That reminds me of a car I rented from Enterprise in Bath and then dropped off at Gatwick. The person that inspected the vehicle noted some scuffing on the tires but said a final inspection wouldn't be done until the car was back at the lot in Bath. I protested because something could happen to the car between Gatwick and there that had nothing to do with me. Luckily no bonus charges were ever added to my credit card.