This is a review of Discover Airlines which used to be called Eurowings Discover which is a subsidiary of Lufthansa and I know many will dismiss this as a "revenge review" but honestly there were so many issues with our recent flight that the Rick Steve's community needs to be aware of the issues regarding this airline particularly out of it's Frankfurt hub. Furthermore, I usually have a thick skin and never complain but our experience with this airline was over the top.
I wasn't familiar with the airline but we recently used them on 26 September 2025 to complete a roundtrip United reservation to Dubrovnik on premium economy. Frankfurt with its bus transfers between gates and aircrafts is a challenging airport on a good day but Discover Airlines compounds this issue with poor communication and disorganization.
First of all, they lack a stand alone application and the Lufthansa app is just is a path to a buggy website for non-existent seat choice and difficult to obtain boarding passes. And phone customer service gets a remote call center with disinterested employees.
What made this problematic for us was a seat reassignment to bulk head seats without our knowledge. Some like these seats for more leg room but the sacrifice is under seat stowage of course.
The boarding at the gate was crazy disorganized, the most disorganized boarding process I have ever witnessed and this was similarly expressed by every person around us.
The stewards and food were adequate but not exceptional.
But my wife is Asian and as I was dealing with her carry-on luggage ahead of her, she was held back by a male steward who blocked her exit in an unfriendly matter and refused to address her while letting other passengers who were seated behind her to exit while thanking them and providing towels to them. Neither of which was offered to her.
I was puzzled why she didn't exit the plane behind me promptly. I was unaware what happened and she only confided to me much later about what happened. She, like me, is not a complainer and very personable. We don't use the term likely but the only explanation to us that seems reasonable is that she was discriminated against because of her race.
And to top it off our luggage was not transferred to the flight despite a greater than 4 hour layover. And the Orlando Discover representatives at the baggage claim first claimed it was our mistake.
We got our bags four days later badly scuffed up and one was damaged.
Don't repeat our mistake.
Don't use this airline out of Frankfurt if one can avoid it.