I'm hoping someone on here might be able to help me make sense of this. Or at least can tell me where to look for answers. I am planning to take the train on September 8th from Frankfurt airport to Trier to join up with the RS GAS tour. I purchased the train tickets a couple months ago to get a better rate. I have the DB app on my phone which shows our tickets (there are 3 of us) and our itinerary, exactly as it was when I bought it.
However, today I went on the DB website to check out our connection stations and get some other information to confirm everything (glad I did) and in the process I see that the itinerary I booked no longer exists for that day. I can see our two train numbers, but they no longer line up. Our printed ticket and the app say that we are supposed to take IC 2226 from Frankfurt to Koblenz, which gets in at 1111, and then at 1125 we leave Koblenz for Trier on RB 12110. But now when I look on the DB website it shows the second train (RB 12110) leaving Koblenz at 1106 and it's paired with a different, earlier departure from Frankfurt. Obviously we can't make the connection on our ticket without a time machine if the website information is correct. Our first train (IC 2226) now shows a bus transfer from Koblenz to Kobern-Gondorf and then joins up with a different train going to Trier.
I understand that when you buy tickets ahead of time that itinerary times might change a bit and that would be fine, but it now appears that my tickets might not work for this trip at all, or am I missing something? I have sent an email to the DB ticket services, but haven't heard back yet. Is there anything else that I can do from home to sort this out? Or should I wait and go to the station and try to talk to someone when I arrive in Frankfurt? It seems like a really bad plan to just take our original first train to Koblenz and then hope they let us board another train somewhere to get to Trier. I'd also like to avoid buying 3 new tickets if I can.
If anyone has any advice I'd love to hear it. Thanks.