I know there are other Delta threads going, but I thought I'd throw my specific question out here. Has anyone had any luck applying for a refund from Delta using the online request form rather than calling?
We were ticketed to fly to Alaska in late June for a cruise we've now rescheduled. Delta recently changed our itinerary resulting in a 3 1/2-hour schedule change as well as a guaranteed missed connection, so I trust we're entitled to a refund rather than a credit. I just spent two hours on hold and finally gave up. Yes, I know the day after a holiday weekend isn't the greatest time to call, so I'm certainly expecting to try again. Just wondered whether the online submission tool is worth a shot.