Delta E-credit Question

I'm pretty sure there's no way to get those back. You could try contacting Delta directly if there were extenuating circumstances, but they're pretty strict about the expiration dates on those e-credits.

Just an FYI, someone I know was in a somewhat similar circumstance, and instead of canceling their flight, they just modified it for the future, and they were still able to keep the eCredits. But once the flight is canceled after the expiration date, I think you're out of luck.

I am aware of the same go around that Mardee is in terms of rescheduling a ticket and saving your credit. I have not actually ever tried it and it won't help you here but it might help someone else.

But it might be worth another call to Delta. I am pretty loyal to that airline because of their approach to looking at extraordinary situations and treating them with humanity and kindness.

If you had a compelling story that caused these changes, it might be worth another try.

As I understand it Delta eCredits do not get extended. So if they had a May expiration date, they're expired even if you had used them in a timely fashion. You could try contacting Delta again, I'd start with the chat function and ask for a human customer service agent (the AI bot really cannot help you). Good luck.

In 2019, I had bought a ticket for my mother to visit me in 2020 (she lives abroad). Then COVID hit and she was unable to travel. They gave an e-credit (under her name, of course). I used that for a new ticket for her. But then we had some medical complications with a family member and she would not be able to travel for at least a year.
It took a few calls to Delta but they eventually refunded me the ticket as I explained I had no idea when and if my mother would be able to take a long international flight. Delta doesn't operate domestically where she lives. I was ready to submit a doctor notice but that was not needed, and I asked if they could transfer the e-credit to my name (which they claimed they couldn't do). So they just refunded me in cash.

Thanks for the quick responses everyone. I appreciate it!

I was actually kind of surprised to find out earlier this year that Southwest gives full refunds even without you having to pay extra for a refundable fare!

Not my experience. I canceled a flight and got an e-credit that expired in 6 weeks (12 months from purchase date). Flight had to be completed, not just ticketed, in that 6 weeks. Unexpectedly had a flight to book and fly within the 6 weeks expiration.

You probably bought either the Choice Preferred or Choice Extra fare, which are refundable.

I'd start with the chat function and ask for a human customer service agent (the AI bot really cannot help you)

Please, please under no circumstances use chat for anything. Even if you do happen to get a human on Delta chat they’re poorly trained and they’re working three or four chats. One of them accidentally canceled my flight admitted they had gotten confused on which chat they were working and then ended the chat. four hours on the phone with Delta to get my flight put back at the price I paid as opposed having to buy a new flight for several thousand dollars more. That was my third attempt using chat the other two times they just flat out lied to me, but at least they didn’t completely screw me over.

And sadly, that kind of pathetically bad service is not unheard of with Delta chat. Do not use chat for anything except possibly asking the time of day and then you probably want to confirm that with a reliable source. Don’t use chat is a common chant of Delta frequent flyers on social media.