Delta Airlines --- I received excellent customer service

That is awesome! So good to hear of a happy "ending"!!

Good to hear.
I have always had good results with Delta customer service. I would hire them in a heartbeat!

What kind of miles status do you have?

Wondering if you have such elite level status that they were willing to help, where some 'common folk' would be shrugged off

I'm not sure if our status helps or not. I have Silver Medallion status and my husband has Gold. The two lower levels, so not ELITE.

I have had this same result with Delta in the past. And we have no status whatsoever. I love their customer service but hate their prices...

I don't always get lucky with a short wait time, but I generally find Delta customer service to be polite and helpful. I do have the Delta AMEX, and occasionally have "status". I have found them to be quite helpful regardless of my status. The big difference to me in having status is that you have a priority phone number.

I have had many occasions in which my flights have been changed/cancelled. In general, the resolution is in my favor at no extra cost. The most recent trip had us flying thru Amsterdam and Atlanta, and the change eliminated on of the connectings.

I always research any available options before I call, and I don't make unreasonable demands. I don't know if I've ever been able to modify online without an additional fee so changes require a phone call. Every once and a while, I get the "I'll have to see if I can get that approved", and it typically is.

I won't say Delta has never ticked me off, but in general, I do believe Delta service is superior to the other U.S. based airlines, with the possible exception of Alaskan, which typically doesn't have itineraries favorable to me, anyway.

On one of my vacations, Delta destroyed my not very expensive bag that I had checked.

I reported it while still at the airport and filled out the form when I got home.

And in a very short period of time, I received a very beautiful bag which was much nicer than the one that the machines had ruined.

Sunny, I'm so glad to hear that! I love Delta and have always had great customer service from them. And I usually have no status other than a long term relationship. Thanks for sharing!

”Her computer wouldn't do it, so she transferred me to the International desk, (and included all my information so that I didn't have to repeat it).”. That’s a perk in itself!

I’ve had Delta change my itinerary a few times into something awful, but they have always been cooperative when I call with the request to change it to an alternate, specific route with better connections.

"I'm not sure if our status helps or not. I have Silver Medallion status and my husband has Gold. The two lower levels, so not ELITE. "

I have had better experience with the few Delta flights vs other airlines but I haven't flown much so don't know about repeatable. But that "status" might help more than you think:

By way of /.

https://www.economist.com/business/2025/08/06/how-loyalty-programmes-are-keeping-americas-airlines-aloft

[snip]
Loyalty Programs Are Keeping America's Airlines Aloft (economist.com)

American airlines have transformed into financial services companies that happen to fly planes as loyalty programs now constitute their primary profit engine rather than passenger transport. Delta, American, Southwest, and United all operated their passenger services at a loss in 2024 while generating $14 billion in combined operating profits from credit card partnerships.

Delta received $2.1 billion from American Express in Q2 2025 -- exactly matching its total operating profit -- while the airline's passenger operations alone would have posted a loss. These loyalty programs command valuations in the tens of billions, sometimes exceeding the airlines' total equity value, with Delta reporting 1% of U.S. GDP flows through its co-branded cards. Customers can now reach American Airlines' top loyalty tier without boarding a single flight.

One of the things that does really irk me about Delta is the focus on the credit card business, as inferred in Robert's response. Skymiles are sometimes appropriately referred to as "skypesos". I get so many messages suggesting I book thru Delta portals for hotels, cruises, etc. I wish they'd just focus on their airline business, and reward people more for flying with them than using their branded credit card, which, BTW, is a pretty poor value. Further, there are many places AMEX is not accepted. I've really cut back on my use of the AMEX. I use it enough to get my flight credit and when I've reached that threshold, I use alternate cards, except when I purchase DELTA flights.

@ Robert

Thank you for the reference. Probably would not have read the article. A source I find credible. 1% of GDP for a single airline. That is interesting.

Regards Ron

Thanks for posting.

I also have had positive experiences when dealing with Delta's customer service. For several reasons, including where I live, Delta is my airline of choice--especially when I am flying to Europe. Of the country's legacy airlines, it usually tops all lists.

It could do a better job opening up more seats for those paying with Sky Miles. And the number of Miles it charges can be like riding a roller coaster. But that's a different issue. When I have had problems, Delta's customer service has always been professional and knowledgeable.

Another Delta positive. A month or so ago I booked a trip to Australia. It was a pain to book because my husband had 2 credits that need to be used and I was booking with miles, so it was two separate reservations, with multiple connectings. Yesterday, I noticed that the prices went down significantly (the changes, for my husband $250+ and for me 12,000 miles). "This will be a difficult change", I thought to myself. I called Delta and the hold time was 35 minutes. So while waiting for my callback, I tinkered a bit and managed to modify/change both tickets. Right as I finished, I had a bit of a panic, and wondered if I had booked my husband on basic economy, or whatever the heck they are calling it these days. The phone rang at that minute, and I told the rep that I think I made the changes myself, but was trying to make sure I had booked the changeable main cabin ticket (whatever its called!), but since the confirmation went to my husband's email I needed to log into his Delta account. She said she'd check, she confirmed I booked correctly and then commented she "wanted to take a peek". There are only two flights to Sydney from LAX a day, and she wanted to make sure we were on the first one. Nice.

Previously I had the impression Delta and "expensive". But in this modern age paying for better customer experience is a good choice. For many reasons.