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Delay repay!

Our train from Cardiff to London was delayed arriving in London just over 30 minutes due to signal problems. The apologetic announcements encouraged all to file for delay repay. I did and was informed that I will get credit to my credit card. Nice!

Posted by
381 posts

Yes, I don't have the funds yet but considering the prompt response to my claim, I will think positively in the meantime..

Posted by
15717 posts

I've gotten delay repay numerous times. It's always appeared within a few days.

I've gotten it from LNER, Scotrail and TPE and TPE and TPE and....

Posted by
381 posts

I had indicated that I wanted a credit to the card used to purchase the tickets but instead received a check in the mail. The bank teller had to refresh the process for converting the pounds to dollars but all done quickly and easily. NIce to get a few bucks back!

Posted by
842 posts

Holy cow! Imagine of this were the course of action for airlines, where 30 minutes delay is almost a no brainer.
Is this delay repay only from the goodness of the train, or is it a rule? I would have never thought twice about a 30 minute delay. That’s par for the course even at a dentist visit.

Posted by
585 posts

And when the delay goes over an hour it’s a full refund! The train companies are usually pretty fast with the money.

Posted by
15717 posts

Basically, and this is very basic, the delay repay rule goes like this:

If your train is 30-59 minutes late you are entitled to a 50% refund of the one way fare.

If your train is 60+ minutes late, you are entitled to a 100% refund of the one way fare.

Some companies also give a 25% refund if your train is 15-29 minutes late.

If your train is over 120 minutes late and you have a return ticket (round trip) you get the whole thing refunded.

If your train is over a week late, you will be given the keys to the train company. (Just kidding.)

Posted by
6671 posts

Is this delay repay only from the goodness of the train, or is it a
rule?

It's an EU law, and I think the UK has decided to keep it.

Posted by
8651 posts

I will say that I was very pleased with the customer service of the London Northwestern Railway for a train cancellation. We were notified about an issue on the tracks we were scheduled to travel on early in the morning with severe delays reported. We then noticed our particular train was cancelled. We chose to "swap" daily itineraries with the next day so we wouldn't be involved in the train mess. It worked fine. That night I called customer service and my tickets were refunded promptly and with no trouble for the cancelled train. The money was in my account 3 days later.

We took the trip the next day when the track issues were all sorted out and had a great visit.