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Dealing with Flight Delays and Cancellations

The Associated Press has published are article on how to deal with flight delays and cancellations during the government shutdown

https://apnews.com/article/government-shutdown-travel-delays-canceled-flights-38bd3f9d066b064b5f2aa248864fe13b?u

A few takeaways:

--If your flight is canceled by the airline, you are entitled to a full refund for all costs including seats and baggage. You can insist on getting an actual refund and do not have to accept a voucher. Even if the flight is nonrefundable.

--as the shutdown looms longer and longer, expect more and more delays and cancellations;

--unlike in the EU, if you are delayed or rebooked by the airline, they don't have to pay for lodging, food, extra costs. Biden introduced a bill to do this, Trump killed it. The airlines applauded;

--if your flight is canceled, try first to get rebooked online, then the phone. If you are a member of the airline's FF program, call that line. If already at the airport, get online and wait your turn. (I also try calling while watiing in line to see who I can deal with first.)

--treat the people trying to help you with respect. They didn't cancel your flight.

Posted by
3576 posts

Last night we got word that our flight this morning was canceled. Both my husband and I tried calling and were on hold for over an hour when finally we got word that they had rebooked us. Not ideal as it’s a red eye but at least we will get jome

Posted by
1994 posts

If you’re at the airport and have lounge access then that’s also an option. I’ve found airline lounge staff often are very knowledgeable and perhaps have greater autonomy to get passengers to their destinations.

Posted by
7672 posts

@mikliz97, do you have your airline's app? I pretty much only fly Delta, and I have my app. Often, I can see that my flight was changed/cancelled/rebooked/altered on the app before I even get an email. Also, the app will show if you are rebooked and the new flight details.

Posted by
3715 posts

This morning Transportation Secretary Sean Duffy said, if the U.S. government shutdown continues, by next week “you’ll see be mass delays. You’ll see mass cancellations” of flights throughout the U.S.

He also said the “closure of some U.S. airspace” may be necessary as more Air Traffic Controllers do not show up for work.

Air Traffic Controllers have not received paychecks since October 14.

Thanksgiving is 23 days from today.

Posted by
751 posts

Kenko, correct me if I'm wrong, but this will not be good for travelers.

AXIOS: NEW: US could see closed airspace, "mass chaos" next week if
shutdown doesn't end, Duffy warns.

Happy travels.

Posted by
3715 posts

David, I agree with you it won’t be good for travelers.
Hopefully, a compromise can soon be reached so people can visit their families during Thanksgiving and people can eat.

Posted by
3957 posts

Have the apps for all your airlines you will be flying on your trip.
Bookmark a couple of hotels near airports you may get delayed out of, then you’ll have quick access to places to stay if need be.
Always carry a change of clothes, extra meds and some toiletries in your hand luggage, just in case.

Download the EU Passenger’s Rights info to have it to hand for trips into and out of the EU.
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Posted by
419 posts

Biden introduced a bill to do this, Trump killed it.

The president can’t introduce bills. Biden was using regulation (rule making) powers to do this.

Posted by
18054 posts

The president can’t introduce bills.

Technically, no. The President can't personally introduce a bill. However, he can draft legislation and have it in "introduced" by a member of Congress.

The same goes for "killing a bill." A President can't techinically do that either but has it done by members of his party.

Posted by
419 posts

Right, but he was using the rule making process which goes straight to law. Congress had already authorized the administration to write regulations.