Confused how to change Deutsche Bahn ticket for cancelled train

I am wondering if you originally booked the same train that now shows departing from Berlin Gesundbrunnen at 9:47 am, IC 146. The train was originally to depart from Berlin Hbf, but due to construction work, it now departs from the alternate station. In that case, you should only have to take a train to Gesundbrunnen first.

What is the closest S-bahn station to where you are staying? You just need to get an S-bahn from there to Gesundbrunnen to meet the train. Right now, DB is showing the Sparpreis Europa of 74.90 EUR. Is that what you paid originally, or is it less?

You do not need a new ticket. The email you got just instructs you to use the website to look up an alternative connection, which you than can just use with your existing ticket.

Basically, even if you bought a Sparpreis (discounted) ticket you now have a flexible ticket you can use on any train.

So what you can do is:
a) claim back a refund for any reservations you made already. If you can't figure out how to do it on line just do it at the station.
b) get yourself a new reservation (not a ticket!). To do that go to https://www.bahn.com/en and choose "seat only".

But note, if you are still going to take the same train (look at the train number) you still have a reservation for that train. Relevant if, as the other poster mentioned, the train just leaves from a different station... What train is your booking for?

Trains work a little bit different from planes. Your ticket is actually not a receipt of the purchase of a seat on a particular service, but is a proof that you have paid for transport. It is only loosely linked to the train you planned on taking.

Thank you very much for your replies. I found a German speaker who read my Super Sparpreis €67.90 ticket and says it didn't have a reservation. The ticket was for IC144 which appears to start Hannover 14:40. I took your advice and booked a seat reservation for €4.50. Thanks again for your help :-)

IC144 leaves from Berlin Gesundbrunnen at 11:53. I would just board there.

Hello, I have a similar situation, but with added complications. When I click the "Find an alternative connection" I dont get any results, but when I do a regular search, I can see many trains on the same day. In addition, I also have made seat reservations on my original journey, and similar to the above commenter, almost all the journeys for the day have a "High demand expected" so I'd like to secure a seat reservation for the new journey. Could anyone help me out? Calling Deutsche Bahn customer support will be very expensive since it's an international call, so I'd like to keep that as the last option. Thank you!

Please give the particulars. Travel date, time, departure station, arrival station.
PS. Saw your other post as a new topic. I will reply there.