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Condor refund

For those of you that might be interested, it took 8 days to receive my refund from Condor. Hopefully the other airlines will start refunding just as fast.

Posted by
9522 posts

Glad to hear of your experience. I tried three times to call last week with no luck. Their chat option would not negotiate a refund and the service person in chat told me to email using the online form. That was Wednesday so I am giving it until Weds. next beofre follwo up.

Did you get through by phone?

Posted by
368 posts

I called, was on hold for about 15 minutes. Very helpful person I spoke with everything was done within 2 minutes. I think calling as soon as they open helps on the wait time.

Posted by
211 posts

It took me 9 weeks, 7 phone calls and 4 emails before I finally got the refund on my credit card on June 11. I started calling when they cancelled one leg of my flight in early April and the entire itinerary a couple weeks later. My friend (we booked separately for same flights) had not received her refund as of a few days ago. As far as I can tell, although they say to email refund request, that doesn't work. The refund date on my credit card said May 28 which was my last phone call but the refund didn't actually show on my credit card account until June 11.

Laurel: When phoning, call during Germany business hours. Although they have customer service other hours, those people don't seem to have the same access, information or abilities to actually do something. I think business hours start at 9 am Germany time.

Posted by
9522 posts

Thanks, Lynn! I will try that tomorrow. Or tonight, I guess. Midnight here. 🙄