I am hoping the RS community can give me advice on how to best handle my Condor issue.
I just received an email from Condor rescheduling and postponing our flight from Seattle to Frankfurt by two full days … from October 1st (arriving the 2nd) to October 3rd (arriving the 4th). This two-day delay simply does not work for us – my wife and I are meeting a group of friends on October 3rd to begin a two-week tour.
I copied their email verbatim:
“We're sorry to tell you that we have had to make some changes to your upcoming
Our flying programme has to be planned many months in advance and this means
sometimes we have to make changes. We've had to move you to another flight, so
please take note of the new flight number and departure details.
We appreciate that this may disrupt your travel plans, but we hope the new
flight schedule works for you. You can find your new flight details below.
To avoid any confusion at the airport, please don't forget to let the other
members of your party know of these new details.”
Before I contact Condor, any advice on canceling for a full refund? Condor’s email is very polite, but says nothing about my choices. I would prefer to cancel this Condor flight and receive a full refund so I can use the funds to purchase new tickets.
I don’t know European travel regulations … do I have the right to expect a refund from Condor since they made such a significant change in their schedule? If not a refund, should I at least expect to receive a voucher for the full value of a Condor flight in the future?
Thanks for any feedback.