Code share United/Lufthansa hit us below the belt with different baggage rules for oversize baggage. Several United Agents informed me that $127 would be charged us for each of our two oversize bags as part of our two bag check in allowance. The two oversize bags we had were 32 lbs each and 110 linear inches each and under the 115 lineal inches limit,(L+W+H). I repeatedly called United Agents and had them check on each leg of the flight Phoenix to Chicago to Frankfurt to Marseille on United/Lufthansa planes. I was assured that the oversize bags would arrive in Marseille even when I questioned plane size. I was told it was not necessary to have any type of confirmation. I really pressed the issue 4 times to the point of being a pest.
But, When we went to check in our allowed luggage at United, the United Agent at the counter apparently called Lufthansa and said that the plane from Marseille to Frankfurt was to small to take the 2 oversize pieces. Worse, the United agent then said we could re-purchase new tickets and fly out the next day and pay 600 dollars apiece for the oversize luggage as part of our check in because the plane going to Marseille was larger.
Of course our tickets were non refundable. We could not leave our oversize luggage and United canceled our boarding passes. I think United was negligent in their cost information and plane size. There must be something to protect consumers. But for the same United flight out the next day Lufthansa wanted $600.00 apiece instead of United's price of $127.00 apiece. I just can't believe this code sharing can be so unfair without any regulation.
Nowhere on our etickets does it state Lufthansa is controlling or mention anything about luggage restrictions. I got my luggage info off United's web site and called them accordingly to be safe. Now Travel agent Vayama has drug this out for over a week trying to get new tickets from United.