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Christmas airline Chaos?

Had a child who arrived last night finally at midnight and without the checked bag, there was "an angry mob" at baggage claim ahead who were demanding their bags back (unsuccessfully) from their canceled Delta flights.

Another child attempting to connect through St Louis (Southwest, the replacement for the Chicago connection cancellation yesterday) was at the airport in Washington, flight canceled last minute and offered a 6 am departure tomorrow (through Midway). Amazingly I got him a nonstop with BA avios for travel tomorrow afternoon, there was points availability today, the day before, despite all the nationwide cancellations.

Posted by
9570 posts

I hope your son will make it okay today. Glad one child arrived last night, albeit without bag.

I envy neither travelers nor airport workers nor airline workers over these next few days . . .

Good luck to everyone.

Posted by
8376 posts

The combination of weather and holiday traffic is a perfect storm. …..

Dear friends just spent an extra 24 hours in the Vancouver Airport after their flight to Sydney (to catch a cruise) was cancelled. Hours working to get rescheduled, finally boarded and then a 3 hour delay on taxi way for deicing.

Just received a picture of the Sydney Opera House and the caption (view from the ship). They made it, but what an ordeal. Thankfully they had built in a cushion of time and still made their cruise.

Posted by
1367 posts

DD's flight from Boston to Seattle for tonight was cancelled. They rebooked her for early Friday morning through MSP with a 30 minute layover, having seated her in 21F! She managed to reschedule that for the morning non-stop flight.

Posted by
11179 posts

The weather is elephant size monkey wrench.

This AM there was a security breach at SEA, which resulted in lines, literally, "out the door". (Temp in the low 20s).

It will take time before things get better.

Hopefully not too many folks will live out this situation -- https://www.youtube.com/watch?v=dL71eMc1blw

Posted by
4518 posts

They rebooked her for early Friday morning through MSP with a 30 minute layover, having seated her in 21F!

First child was in row 45 and had a 25 minute connection in Atlanta using different concourses, made it by sprinting. First flight was late arriving.

Posted by
4412 posts

OTOH, Elizabeth Hurley was not amused when BA couldn't get her flight to work. Didn't matter that BA's entire system was done for many hours.

Sorry I really don't understand why people do this to themselves just for the holidays. Do it the week before or the week after, and actually enjoy.

Posted by
15809 posts

OMG, the Elizabeth Hurley thing...
I've no idea why she claimed to be "stranded" in the Antigua airport for 12 hours with "no food or water", and "escape" in a taxi was some sort of big deal. She isn't destitute, and V.C BIRD INTERNATIONAL AIRPORT (if that's where she was) isn't some sort of backwater thing without reasonable services. I'm quite sure there was water and food available within a 12-hour time period;

Posted by
7283 posts

“ Sorry I really don't understand why people do this to themselves just for the holidays. Do it the week before or the week after, and actually enjoy.”

Phred, I was supposed to fly from Spokane to Houston two weeks ago, and my first flight was five hours late which created an ugly domino effect. Weather & airline situations don’t just happen over the holidays. ; )

Tom, I hope everyone ends up at the right place by the end of this week to enjoy your holidays together!

Posted by
9570 posts

And indeed, we poor working stiffs who live across the country (as I used to) from our families usually need to take advantage of one (or more).of the included leave days that come with the holidays to make it possible to get enough time away from work to make the trip etc worthwhile (besides also wanting to spend the holidays with our families instead of alone in the city where we live/work). Silly rubes, us.

Posted by
15809 posts

I hear you, Kim.

On another note, Mother Nature is throwing another wrench in this year's holiday machinery. It's -11 here in Minneapolis/St Paul, with -35 windchill, and the predicted 35-45 MPH winds haven't even gotten here yet. Tom, I'm glad one child got home to you, and will cross fingers for the other one today! Is he flying into MSP?

Weather reports look miserable for so many locations across the U.S. right now. I feel for the poor souls who HAVE to work outside. Same for the unfortunates who live outside or with no heat. Stay safe, everyone. ^O^

Posted by
2025 posts

SEA is closed indefinitely right now. All flights on Alaska Air are cancelled until at least 12.

Posted by
1651 posts

My brother is supposed to fly here from Vancouver this evening. It's not looking good. This was going to be the first Christmas in years that all of us would be together, and probably would have been the last, as well, due to serious illness in a couple of older loved ones. :'(

phred, my brother has to work and is a self-employed contractor. If he doesn't work, he doesn't get paid. He doesn't have paid holidays, and this is the busiest time of year for him, but his office is closed Christmas Day. So, I'll excuse his careless lack of foresight.

My daughter is a student and works part-time. She lives on the other end of the country. She had exams up to and including this past Sunday. My son and his gf get a built-in break at Christmas. It starts tonight, and they also live across the country, but they were able to leave a couple of days earlier, using vacation days. My husband gets a built-in break at Christmas, and today is his last day of work before the break. My other daughter's built-in break started yesterday.

So, it's very nice for those who can adjust their calendar at their convenience. Most people are not in that situation.

Posted by
4518 posts

Kathy: Well we have had colder and stormier Christmases, and remembering that aircraft have more lift in colder temperatures so it’s safer flying. Wind gust forecasts have been reduced.

As I suspected the 6 am flight connecting in Chicago was canceled this morning so glad to have bailed on that. For the American nonstops from DCA the morning flight was canceled. The afternoon one still says on time. Originally the jet was scheduled to come from Detroit but that flight was canceled, now it looks like they substituted a jet coming from Norfolk. Fingers crossed. All he needs is a plane, the nonstop route flies entirely over the storm.

What’s unusual about this is the number of airports involved and over days: Chicago, St Louis, Detroit directly affecting us, and many other airports also.

Posted by
2945 posts

Yep, unfortunately many of us working class folks have to travel when we have days off combined with vacation days. I could go a week early or late but those I'm visiting would be working, too.

Fortunately our relatives are close enough to drive to. I'm not dealing the the madness of travelling around the holidays. That's not vacation.

Posted by
4078 posts

Yeah, keeping fingers crossed for getting the last child out of Wisconsin tomorrow. But it’s looking hopeful. Will be the first time in 4 years my kids and I would all be together if it all works. Best Christmas gift ever.

Posted by
4518 posts

TTM: Tomorrow should be fine for the whole Midwest, it's fine for the western half today.

Update on the lost bag: Still waiting.

Posted by
6315 posts

Tom, how are the cities? And more particularly I-35? My daughter and her family are driving down to Minneapolis from Duluth and I'm panicking that they are going to get stuck or even worse. To make things worse, they are driving their wheelchair-accessible van (they have a special needs child) and it does not have AWD.

Posted by
4518 posts

Mardee: I'm not getting around much but looking at Google Maps I-35 is fine between Cloquet and 694, most freeways in town are orange on GM so usually that means about 35 mph and some snow on the road, but not necessarily slippery. It's sunny.

Posted by
6315 posts

Thanks so much, Tom - that makes me feel better. My son-in-law is from MN so I know he's a capable driver on snow, but I still worry. :)

Posted by
2745 posts

I hope everyone’s family gets home to them safely

I’m sorry that at least one poster on this thread felt like it was necessary to act like you were crazy for expecting your family to be with you on a major holiday but I guess it takes all kinds

If you celebrate Christmas, as I do , have a happy Christmas and if you celebrate another holiday I hope you enjoy it also. Happy holidays and remember the gate agents and flight attendants didn’t do this to you on purpose. (They wanted to be home too 😂)

Posted by
1651 posts

Well, my brother isn't going to make it. He can't get to the airport. Bridges are closed, and there's freezing rain. :(

Posted by
4518 posts

We are all home for Christmas, we even were able to get the lost bag at the same time I picked up my son (apparently Delta has suspended delivery of delayed bags).

I hope everyone else’s holiday homecoming turns out as well.

Edit: Sorry BB, I got 2 pictures from Seattle today. It’s a lot of ice, -20 C is better than that.

Posted by
1188 posts

BB: Loved your well-stated response about why some folks are so silly as to travel at busy times.

Posted by
2367 posts

BB I applaud you for your thoughtful post. Nicely worded as I am afraid I would not be so kind!

Posted by
4078 posts

Thanks, Tom. It looks good for tomorrow and I am heading to the airport in the early morning. I am beyond blessed and grateful.

Merry Christmas to each of you who form and contribute to this community. Stay safe. I laughingly refer to many of you as “friends I have never met”.

Posted by
15809 posts

Tom, happy to hear that all your "chicks" made it home! BB, sorry it wasn't the same for your brother, and great post about why some have to travel over the holidays if they want to spend it with their loved ones. TexasTravelmom, fingers crossed for that last "chick" of yours!

Mardee, is your daughter and family on the road today or did they get to their Mpls destination yesterday? We drove to/from our food shelf shifts and while the main roads were pretty good, the side roads were pretty slippery. Just take it slow and steady.

Posted by
6315 posts

Kathy, they made it yesterday around 7 pm, thank goodness. She said the roads were "ok" (although I think that means something different to her than to me). 😊 I'm just glad they're safely at her cousin's house. That's lovely of you to work at a food shelf - glad you made it to and from there safely!

Tom, I'm glad everyone made it there safely!

BB, I'm so sorry your brother wasn't able to get there - will he be able to come after the weather settles down?

TexasTravemom, glad everything is working out with your family! Have a safe drive to the airport!

To all those on the Ohio Turnpike involved in that horrible accident last evening, my thoughts and prayers are with you.

Merry Christmas and the happiest of holidays to everyone!

Posted by
3843 posts

I’m sitting here in Brooklyn very snug and warm and reading all your posts. It is a reminder of how blessed I am that my children and grandkids are only an hours drive away. I hope every “friend I never met” has a wonder holiday. Remember, FaceTime is great way to see missing family.

Posted by
741 posts

Visiting family is usually overrated. And to do so during a time when everyone is doing so, makes it more overrated. If you must, try and be on the end where people come to you. That way you are home and safe and not aggravated.
At least on the front end of the travel, fly or long drive, there is the anticipation of the holiday. On the way back, there is only getting back. To work.
It is a cliche in the world of movies to have an Xmas film about bad Christmases. That cliche has some merit.
Of course you could always go to the Hallmark channel. Just as you can always go to Disneyland.

Posted by
2745 posts

Apparently we have invited a few scrooges

You know just because some of you don’t care about seeing your family you don’t have to tell others they are wrong for caring? Bah humbug!

I guess I’m luckier than some of you. I actually enjoy my family at the holidays.

Posted by
6315 posts

Carol, I do, too. I am blessed to have a wonderful family who I love to spend time with, and it's so much fun to see them during the holidays. I know that others are not as lucky with their families and I'm sorry about that, but please don't rain (or snow) on my parade. :)

Posted by
1651 posts

Mardee and everyone, thanks. No, my brother won't be able to come now, as he won't have time off, and he probably couldn't get a flight, anyway, because there's such a backlog of stranded travellers. The next time I see him will likely be summer, when I usually rent a place in the Okanagan Valley, in between his location and ours, and he comes and stays with us there for a couple of days. But our dad is coming today from Edmonton and going home tomorrow, so even if my brother did come later, he'd miss seeing Dad.

But, I'm happy he's safe and warm in his home, and I'm happy he didn't try to get to the airport in Abbotsford (outside of Vancouver proper; some of the budget airlines take off from there), because he probably would have ended up stranded there (and his flight ended up being cancelled, anyway). A friend of mine in the area shared a photo of her car coated in ice this morning.

Merry Christmas to all who observe it, and best wishes to everyone for a happy, healthy, and travelicious New Year.

Posted by
4078 posts

Brother couldn’t make it but that’s ok - I will see him next month. All the kids made it in and that is wonderful! With one living internationally and then Covid, it has been a long while. Isn’t being able to fly a wonderful thing?

Posted by
512 posts

BB, it has been an exceptionally difficult week here in Vancouver weather wise and our airport was particularly impacted. While the rest of Canada snickers at how poorly we deal with snow here I can tell you that in my 63 years here this week would be one of the worst, if not the worst, in terms of how much snow we received, 3 different times in 1 week. Add in the freezing temperatures and none of it disappeared via rain as it usually does. Every non North American flight was cancelled over a 72 hour period as there wasn’t the capacity at the airport to have so many planes not moving. We might be a winter weather country to an extreme but at a certain point Mother Nature reminds us who is in charge. Right now I’m watching the Netflix mini series of the blizzard at Oslo’s airport interfering with everyone’s plans to be somewhere for Christmas. Merry Christmas to all.

Posted by
36 posts

Just to add another reminder of our times - last minute cancellation of my hour-long drive in beautiful weather up to Redwood City due to Covid strike on RWC and San Francisco family contingents. Sigh.

Best wishes to all!

Posted by
1651 posts

Oh, I know, Claire. It's terrible, and of course, there wouldn't be the equipment to handle the amount of snow you got last week. I know most people there don't have winter tires, too, because normally they don't need them. And you got hit with a couple of major and unusual storms in a row. I'm not surprised that my brother couldn't make it, but I am a little disappointed, of course.

Stay safe, and hope you're back to more typical weather soon.

Posted by
2025 posts

Our local cal news tonight was showing what a mess it is at SEA today. There was actually an announcement there that if you live locally to just go home. That’s pretty bad!

Posted by
4699 posts

Today the 26th air travel is still a nightmare in San Diego. My flight last night was canceled , thankfully before I left the house. I wasn't so lucky for this morning's rescheduled flight- after being at the airport for 90 minutes, Flightaware told me that my delayed flight was canceled. The Southwest computers went down again, I guess, as I have yet to receive anything from Southwest, and am unable to get into their system online. The flight Arrival and Departure Boards were frozen the entire time I was there. The lines at the gates were so long that the entire area was claustrophobic, it was difficult to find space to sit on the floor, and many folks reported that they were originally scheduled to fly yesterday. No one announced that the computers were down, and that the Arrival/Departure boards were useless; employees reported that unofficially when I visited the restroom. Walking past the luggage carrousel, the entire floor space was covered with suitcases, as far as I could see .
This is San Diego- there's perfect weather here, and a few days after the horrible weather storm.
This is going to take days to clean up. Sadly, I am back home and will ship my Xmas gifts off tomorrow. I would advise anyone traveling today or tomorrow ( 26th or 27th) to reschedule, if at all possible.
Good luck to all!

Posted by
4699 posts

https://us.cnn.com/travel/article/flight-cancellations-christmas-2022-winter-storm/index.html

One issue that's never noted in the above-type situations is the amount of people crowded into gate spaces not meant for that capacity. In the event of an emergency, evacuations would be slow, awkward, and very dangerous. But the airlines make record profits , CEO compensation is high, shareholders are happy, and the customer gets hammered by an industry with limited competition.

Posted by
11179 posts

Getting the planes and crews to the 'right' place and moving the backlog of folks is something that will take time.

Weather continues to be an issue and the surge of folks traveling during the holidays makes it really bad, to 'catch up' and empty the airport waiting areas.

Being at a 'nice weather' airport is not a guarantee of smooth operations, if the plane has to come from somewhere where things are ugly.

Best wishes to all for the New Year, and hopefully by then you will be where you want to be

Posted by
2745 posts

Southwest is basically having a meltdown at this point

the weather is no longer the big issue They apparently have some crew scheduling/location issues that are going to take a while a while to clean up.

If you have a flight, anytime in the next 4-5 days, pay very close attention to your schedule and understand that the phone system is basically turned off

Posted by
4518 posts

Southwest is basically having a meltdown at this point

I have a relative in Southern California that gave up on Southwest yesterday (like my son on the other coast on Friday), lined up for a refund, bought a bus ticket for LAX and flew a different airline. Hoping that SW gets this straightened out by next week because 2 children flying them then.

Posted by
1188 posts

Southwest is having an absolutely epic meltdown...so far 70% of their flights today have been cancelled. And, they've already cancelled 60% of tomorrow's flights. As these numbers are way higher than other airlines, blaming it all on weather just doesn't fly (sorry for the pun...)

https://flightaware.com/live/cancelled/today

Here's an overview of their mess...

https://www.cnn.com/travel/article/flight-cancellations-christmas-2022-winter-storm/index.html

Posted by
2745 posts

So, on the southwest side, I saw a video someone took at a gate where the gate agent basically said if we have a plane, we have a crew that is qualified for that plane but because we can’t find crew scheduling, we can’t get the flight attendants moved off of a canceled flight on to this one which would have gotten them back to their homebase. by the time they finally got somebody from crew scheduling to answer the phone and say yes, the pilot timed out. You cannot blame that on weather. Crew scheduling systems were down. The phones were down that’s not weather related- that says your technology is not ready for your airline.

This is one of the disadvantages of not having a hub and spoke system. It’s much harder to reset after a crisis like this. in the case of someone like Delta or American, you just start bringing the planes home to Atlanta, Dallas Chicago, etc. and get going again. Doesn’t work that way with Southwest.

Posted by
3227 posts

We usually travel during the holidays because it is my kids school break and my mental break from the long, dark, cold winters here. This year because we are now taking 2 International trips a year, we stayed home and I’m so glad we did. We did receive 2 visitors during the holidays and neither had any airline issues (Delta from PHX and Alaska from OGG).
So sorry to my friends on this forum who I have never met, if your holidays were impacted by the weather and airline issues.

Posted by
2745 posts

So this was posted on Reddit by a SW employee.... If you are flying SW read and start planning

Also, it appears that SW has cancelled EVERY flight (yes you read that right) until at least Friday of this week.

"PSA from a SWA employee since the company won't give any on info

On behalf of all employees: WE ARE SORRY!

Couple main points:
1. Please be patient with us, We desperately want to do everything we can to get you where your going.
2. This SXXXstorm is because the crew scheduling software went belly up and it almast all has to be unraveled over the phone with crew members calling scheduling. If we had better technology which eliminated the need for phone call, this would have been fixed by now.
3. If you are able to find alternative transportation to your final destination - DO IT. Another airline, bus, train Lyft, rental car, ANYTHING. Southwest WILL NOT be able to get you to your destination anytime in the next few weeks.
4. Like I said, it's gonna take a least a week to get back to normal operations for Southwest.
5. Don't check yiour bags unless you absolutely need to, take them as carry-on"

I edited the 2nd point... you can figure it out :)

Posted by
9570 posts

The Southwest thing is astounding. Reading up on it, I guess Herb Kelleher must be spinning in his grave.

An aviation analyst reposted an article they had published in Oct 2021 detailing some of Southwest's problems at theaircurrent (dot) com

I don't think anything is going to be sorted if anyone is planning to travel via Southwest until sometime in the new year. It's astonishing reading the things that people are learning all across the country.

Posted by
2745 posts

Kim, they have admitted it's 2023 before this is fixed... SW just cancelled their entire schedule for the next 4 days according to rumors floating around that look reliable

Posted by
4518 posts

Southwest WILL NOT be able to get you to your destination anytime in the next few weeks.

Looks like the original said days.

"If you are able to find alternative transportation to your final destination- DO IT. Another airline, bus, train, Lyft, rental car, ANYTHING. Southwest WILL NOT be able to get you to your destination anytime in the next few days.

Like I said, it’s gonna take at least a week to get back to normal operations for Southwest."

Posted by
4699 posts

This was the first xmas ever I did not share with my daughter, thx to Southwest. I could accept a weather issue, but this really wasn't that, as most of the other airlines were flying pretty well on Dec 25 and 26. Because of a family loss days before, this was an important time emotionally to be together, and we will never have that time back to comfort each other in person. Yes, I am angry, because I'm pretty sure that corporate greed and mismanagement will be determined to be a major cause .
It does warm my heart that the holidays worked out so well for most folks here, and I'm thankful for so many of you who have contributed so much to my trip planning and most excellent adventures.
Safe travels!

Posted by
11179 posts

Christmas airline Chaos?

....on the 12th day of Christmas, my airline gave to me, a boarding pass for free

Jan 6th is just around the corner, ...isn't it?

Posted by
2745 posts

So my earlier post about rumors Southwest not flying flights over the next few days is actually inaccurate but the challenge is it appears they aren’t really letting people rebook.

so they are flying some of their flights but booking is next to impossible from what we can figure out. you can’t buy the flights online. You can’t change your flights online and of course the phone system still isn’t really working, and from what people are posting the gate agents at airports are making announcements that they are not rebooking to go home. So I don’t know what you do. If you are on one of the few flights flying - get there early. Plan carryon so you don’t have to get in any lines at SW

If you’re stuck, Keep all your receipts. Supposedly they will be reimbursing. I have already heard rumors that there’s going to be some class action lawsuits and I will not be surprised if that happens

Posted by
7049 posts

So Southwest had a major meltdown (it's not like they haven't had smaller ones before), hopefully this Big Daddy will really propel them to fix their IT systems for scheduling which seem unusually manual and out-of-date. But at least they didn't drag a 70-year old off the plane or stick a short-nosed dog breed in an overhead compartment against an owner's pleas - they're not that stupid or callous. For what it's worth, they still have the best airlines terms when it comes to luggage and change fees of any airline and their crew is the best-natured and helpful (compared to some cranks on other legacy airlines - I just did a review on Jetblue and compared them to Southwest).

I flew Southwest earlier this month from Mexico and the flight was an hour late getting back because crew had to arrive from somewhere else during the connection in Fort Lauderdale - but I already forgot about that incident until now. I'm sure people are less likely to forget their Christmas plans being spoiled, but there are plenty of others who will still patronize Southwest, myself included. Stuff happens (sometimes major in nature), sometimes it's just a perfect confluence of bad factors including flawed management decisions (functioning software is critical !!!) - but I don't know of any business who pisses off their customers intentionally - so maybe it's time to put away the pitchforks and stow away the rumors? If they compensate unhappy people adequately and fix their internal flaws, then there's not much else they can do.

Posted by
4518 posts

With Jan 3 flights looming, posting today’s Southwest performance @ MSP:

Denver: 6 flights out of 6 canceled.
Chicago Midway: 3 out of 4 canceled.
St Louis: 1 out of 1 canceled.
Nashville: 1 out of 1 canceled.
Austin: 1 out of 1 canceled.
BWI: 1 out of 1 canceled.

So from an already reduced schedule (Atlanta, Dallas and Phoenix flights must have already been canceled before today) Southwest is planning to make 1 flight today from Minneapolis. I don’t see recovery happening by Jan 3.

Posted by
4699 posts

In the EU, I believe the airlines must pay a sizeable chunk of money to passengers when their flights are delayed beyond so many hours. Wonder if such a policy in the US would discourage such callous disregard towards passengers? That certainly would reduce airlines profits and might cut into CEO compensation. Wonder if the leadership of Southwest are still getting these big bonuses this year?

Posted by
4518 posts

Pat: I would bet with those protections in place Southwest would not have left itself exposed to a meltdown like this.

Just recapping the events: The widespread storm was mostly Dec 21 and 22 lingering into a few airports like Detroit to the 23. Over the weekend there was a lot of bitter cold but that’s not normally a big deal, and pockets of blizzard conditions in rural areas but not affecting airports (except maybe Chicago). The lake effect snows in upstate New York are a different thing and not affecting air travel nationally. So the increasing Southwest cancellations day by day are extraordinary.

Posted by
2745 posts

I suggest both BNA and SW hire PR firms and take some PR classes.

Posted by
237 posts

Count me among the SWA strandees.

I got a text from them day before yesterday informing me that my flight scheduled for today was canceled.
I was able to get on their website and rebook a flight on Sunday. I was also able to extend my car rental and hotel with no problems.

But the news has all been about all the canceled flights making is sound like SWA is totally grounded. So I called Hobby airport this morning and spoke to someone in airport paging or lost & found. I just wanted a real person on the ground. She told me that SWA was actually flying. So fingers crossed.

I thought about booking an earlier direct flight that is now showing available on their website. But can I trust that it is real? I don't want to give up my car and hotel and not be able to get another. Or give up my current flight reservation. Hopefully they are still texting cancellations.

Thanks to reading this forum, I put "packing light" into practice and have a strategy for packing on the return flight in case I get stuck en route. I checked a 26" bag because I had Xmas gifts, so I have to check it home again. I've considered shipping it. Thoughts?

Downside would be that I ship it and then have to stay here longer or somewhere in-between with only what fits in a rolling underseat bag and the big bag arrives at home with no one there to receive it. I guess I could ship it to the local UPS office and have them hold it until I can pick it up.

Glad I brought my tablet. Glad I brought folding hangers for drying hand-washed items. Glad I packed a full week's extra of Rx meds.

Next Xmas I'll ship the gifts ahead like I normally do. Ran out of time this year.

Posted by
2186 posts

There were 197 flights cancelled at LAS today. Of that number, SW was responsible for all but 8. Years ago, American Airlines stranded us at ORD, but brought out cots after the airport closed. That doesn’t seem to be an option these days It’s been hard to see the pictures of people sleeping on the floor. Hotels were booked for New Years and the prices are already sky-high for the weekend. I feel for all of those stuck in this mess.

Posted by
124 posts

I am so sorry for all of you or your relatives who had flights cancelled. I can see the San Diego airport from the end of my street and noted about 40 Southwest planes just parked at the airport two days ago.

I got very lucky. My daughter was making her way to San Diego for the first time since the pandemic started. This Christmas was very important because my parents are not doing well and they were very anxious to finally see my daughter. Plus my nephew's baptism which was suppose to happen in April, 2020 ,was finally scheduled for Dec. 23 and my daughter is his godmother.

The Monday before Xmas I looked at predicted weather and saw that Denver looked bad for Dec. 22 when my daughter was suppose to make a connection there on Southwest. I decided to spend the money and rebook her on Delta with a connection in Atlanta. It cost me $400 but I just knew Southwest was going to cancel her flight. My daughter was about 30 minutes from landing in San Diego when we saw on Flightaware that her plane was making a turn and was diverted to Las Vegas. Turns out San Diego had developed bad fog and the airport was closed to arrivals. Who would have thought weather would be an issue in San Diego??

I jumped on Kayak and saw there was only one seat availble for a flight at 8 a.m. the next day on an airline I had never heard of before, JSX. JSX claims they are "like flying your own private jet" with just 20 seats in business class seats leaving from a private plane terminal so that you only have to show up 20 minutes before your flight. My daughter's Delta plane arrive at 11:15 p.m. and she told us they were refueling and were going to take off for San Diego in 30 minutes. I didn't believe that was actually going to happen so I booked her a hotel just 4 minutes from the LAS terminal. As I predicted, at 12:15 a.m. they said the crew had timed-out and that Delta would leave the plane in Las Vegas with everyone's luggage onboard and the plane would leave the next day at 12:30 p.m for San Diego. Luckily my daughter had not checked luggage so she grabbed a cab and was at her hotel by 12:45 a.m.

Since many flights had been diverted from San Diego combined with the Southwest meltdown, the San Diego's airport was a complete zoo. It took my neighbor over 90 minutes for her daughter to grab her luggage and make it out of the airport parking lot. I was lucky because I was able to pick up my daughter from the private air terminal that is just 4 minutes from our house. My daughter loved JSX because it allowed her to sleep longer since she didn't have to get to the terminal until 30 minutes before her flight. With respect to luggage, JSX grabs your bag as you board the plane and hands it back when you exit the door. It was the best $200 I spent because the Delta flight ended up being late and my daughter would have missed the baptism. Delta sent a nice email the next day saying they would give my daughter 10k in Skymiles and they would pay for any expenses related to the diversion. The fog ended up creating a lot of havoc because flights were diverted for the next two nights. My daughter's original Southwest flight did get cancelled in Denver so my daughter would have been stuck there for at least a couple of days had I not made the change to Delta.

I feel so bad for all the people who were affected by weather or Southwest. My poor hairdresser got stuck in San Jose and missed three days fo work. There were no flights or rental cars until late tonight. My daughter feels incredibly lucky and it taught me to always check weather a few days before a flight when changes are possible.

Posted by
2745 posts

It’s taught me never ever to get on Southwest again. I didn’t get stuck, but I don’t trust them. They have proven their management will just lie rather than be honest with their customers

There’s no need to support a company this tone deaf

Posted by
2945 posts

What's maddening is Southwest received $7.2 billion of COVID bailout money. Just throwing money at a problem absent accountability is malfeasance.

Posted by
2427 posts

The Southwest nightmare continues for many people. My best friend flew to FL from Reno to be with her elderly mother for Christmas on Southwest. She was scheduled to come home to Reno last Wednesday. We all know what happened next. Her flight was rescheduled for yesterday. She made it as far as Las Vegas last night, boarded the flight and ten minutes from landing in Reno her flight was diverted back to Las Vegas due to weather conditions here. Ten minutes from landing!!! We had less than half an inch of snow on the ground at the time. I couldn’t believe that was enough to cancel the landing but looking at the arrivals at the Reno airport apparently it was. Last time I heard from her at 9 pm last night she was still sitting on the plane in Las Vegas waiting to find out if they were going to try again to make the run to Reno last night. I am waiting to find out if she made it home last night. She is so frustrated and says she will never fly again but with an elderly mother living in FL she has no choice in the matter.

Edited to add that my neighbor’s uncle is a pilot for Southwest. This past week he was working to sort through luggage and get the luggage to the respective owners. A pilot not flying but sorting through luggage! I said to my neighbor that this debacle is going to cost Southwest dearly and he said “Nah, Southwest has insurance to cover this situation.”