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(Updated 8/18/21) Check more than just your flight locator number

We have been pulling up our August 27 SAS flight locator number periodically to check status, seats, etc. We caught an equipment and subsequent seat change a couple of weeks ago and fixed that.

This weekend we decided to see what our current flight would cost if we had to rebook it and discovered that the MUC-CPH segment of the MUC-CPH-SFO return flight doesn’t exist anymore. When were they going to tell us?… We started to think of our plans B,C,D and read through the documentation for (EC) 261-2004 to get ready to file for compensation and other things if they don’t notify us before the 2 week window.

We’ve been also trying to decide at what point we will just rebook the trip because of current Covid conditions. We are in a wait and see mode but now that we know one leg of our flight is missing we need to think about alternatives so we can be proactive.

One take away from this is that even if your flight record locator pulls up your whole flight, segments may be missing. We took screen shots yesterday of our dummy booking with the one flight option missing. Check your record but also see if you can rebook your flight on its actual dates when you get within a month or so of your flight and be familiar with (EC) 261-2004.

UPDATED: 8/18/21. SAS finally cancelled our entire flight yesterday because of the problematic MUC to CPH leg that no longer got us to Copenhagen in time to catch our CPH to SFO flight. They offered us a full refund or rebook our flight. The later wasn’t workable because they wouldn’t allow us to change our destinations and there was no workable solution for MUC to CPH at any future date. They would not let us change the problem destination leg of our flight to another city. We were willing to fly FRA to CPH to get us back to SFO but they wouldn’t allow it.

We took the full refund, not by clicking on their refund link which only gave us back 1/3 of our ticket price but by calling customer service who said they would give the FULL refund even for our low class of ticket.

Now we are in the process of filling out the further compensation form (EU261-2004) on the SAS website.

We cancelled all hotels and will try to rebook airfare later this year or next for summer of 2022 to get us back to Germany for some play tickets we have postponed from 2020.

It was hard to see this coming but we were prepared for it and we have some domestic travel to look forward to this fall and winter. The timing will be better when we are able to go without a lot of uncertainty. Best of luck to all of you with your 2021 travel plans.

Posted by
437 posts

This weekend we decided to see what our current flight would cost if we had to rebook it and discovered that the MUC-CPH segment of the MUC-CPH-SFO return flight doesn’t exist anymore. When were they going to tell us?…

Did you call the airline? It may not "exist" because the flight is full, or if you used miles/points there aren't any of those seats left.

Posted by
1356 posts

I posted this two weeks ago when our flights were canceled, but worth reposting-
we found out via Flight Aware that our outbound flights sold to us by British Airways had not been flying since March 2020. Upon further research, our Sept return flights also have not been flying, but BA has not canceled them - yet.

We did rebook the outbound flights, but with less convenient connections and times. Wish the airlines would just contact us regarding the return flights. We feel if we call now, the agent we talk to won't have the authority to change ours until the flights are actually canceled.

If you check other posts here you will find that all the major carriers are canceling and changing flights a number of times.

Good luck!

Posted by
2163 posts

There are many reasons your flight might not show up in a dummy booking, and no reason to get upset about in my opinion. It might just be as simple as the flight is sold out. Have you asked SAS for the reason? If you log in to their website and look at your booking, what does it look like?

Posted by
2880 posts

Badger our flight locator information on the SAS website shows our MUC-CPH flight but now says a different carrier, SAS instead of CityJet. We hope that they intend to get us between these cities somehow. If we try to book just that segment now, the only option that shows up is a different flight and number that gives a 10 minute connection in CPH. Our flight and number aren’t an option. I hadn’t considered that maybe the flight is sold out. We haven’t called yet because of the high call volume but I have calendared August 13 as our call day (2 weeks out) and see what will happen with our flight or if we’ll go at all.

Thanks all for above feedback.

Posted by
2163 posts

Badger our flight locator information on the SAS website shows our
MUC-CPH flight but now says a different carrier, SAS instead of
CityJet. We hope that they intend to get us between these cities
somehow.

So if it shows the flight, what is the problem?

Posted by
1356 posts

Mona, were you able to determine if your flight is actually flying?
Best of luck!

Posted by
2880 posts

I just now checked Flight Aware and it says SK 662 hasn’t flown from Munich to Copenhagen in the past 14 days. Something clearly isn’t correct about our SK 662 segment we CAN see in our record locator number. I think only a phone call to SAS will shed light on this. Thanks for your help.

We will call SAS once we know what we want to do if there IS a problem.

Posted by
2163 posts

Maybe the flight just isn't part of SAS' summer schedule? There's nothing odd about seasonal flights. If you can see the flight when you log in on their website, the flight is not missing.

I still can't see what the problem is, but if a phone call to SAS will help you get some peace of mind it is probably a good idea to call them.

Posted by
7479 posts

I would be inclined to call SAS now, not later, to find out what the situation is.

If you have to make changes, I would think having more lead time to devise and execute ' plan B ' is better.

Or are you more interested in compensation than gong through with your planned trip
(...read through the documentation for (EC) 261-2004 to get ready to file for compensation and other things if they don’t notify us before the 2 week window.)

Posted by
2880 posts

Tom I think we are ok will the outbound August 27 flight SFO to CPH it’s still bookable. It’s the return flight that has a flight missing but it still shows up on our record locator.

Joe, going at all is a factor we’ve been looking at these past 3 months since we booked this flight and have been watching requirements in various countries and even transiting through countries. We need to collect our thoughts and evaluate our comfort level before we make that call soon. I’ll report back here what we find out and what we decide to do.

Posted by
1356 posts

Mona, right there with you on the "collecting our thoughts" process. We are supposed to leave beginning of Sept. Figure we will make a decision [if it hasn't already been made for us] by Aug 23, which is the earliest deadline for free cancelation for one of our hotels. Good luck to us all!!!

Posted by
2880 posts

We called SAS this morning and spoke with a customer service agent within seconds 😅. He said not all flights show up in online systems but he can see that our flight is fully booked and should fly as scheduled on September 16. I feel some relief with that. He also told us that CPH minimum connection time is 45min(!) even during Corona so we are feeling better about our 55min connection time on our outbound flight.

It was a good exercise for us to evaluate what we want to do IF different scenarios develop so we’ll be better prepared and more at peace with our decisions. As of this morning, we are still wanting to give this trip a chance.

Posted by
2163 posts

A 55 minute connection in Copenhagen is nothing to worry about, it is not a big mega hub so 55 minutes is more than you need. Last time i connected non-Schengen to Schengen in Copenhagen 15 minutes would have been enough.

Posted by
123 posts

I just discovered my last leg from FRA to BLQ (Bologna) disappeared between last Sunday morning the 1st and today the 4th. Lufthansa has discontinued the flight. Not showing on Lufthansa's site. When I booked last December I got immediate United Mileage Upgrade Award space for SFO-FRA and FRA-SFO, and a three hour connection in Frankfurt. That flight disappeared and I was able to call and rebook for the 5:30ish flight, upping the connection to 7 hours. Now the only option is 10:00 PM, for about twelve hour connection. Or I lose my business class seat. There are literally no other options.

Posted by
2880 posts

Arrrg that would be a tough change. There sure are a lot of changes going on. We can barely keep up with changes in our fall domestic trip.

Posted by
123 posts

Spent 1 1/2 hours on the phone app "Message" function and did get the 10:00 PM flight. About an hour of that was the agent waiting to push the change through.

Looks like I have a half day in Frankfurt. Prolly time to take the train into the city and have a nice lunch, unmasked outside somewhere? Assuming entry to Germany restrictions don't change, etc.

Posted by
5668 posts

Mona, thanks for the update. Cancelling everything just weeks before you intended to fly must be a big disappointment!

Posted by
1070 posts

Ah, Mona, I am sorry. Last year was basically the year of no choices and this is the year of hard choices. ❤️

Posted by
8232 posts

I’m so sorry to hear this and I know you both must be very disappointed. I try to remind myself that flexibility is everything these days and I try not to be too upset when things don’t work out. Sometimes that is easier said than done. Maybe we can go to the German biergarten in Rocklin and you can pretend you’re in Germany. ;-)