Please sign in to post.

Check and re-check your flights

A week or so ago, I was reminded to check my flights (leaving end of August for LHR and on to the continent). All was well. I booked on British Air using Alaska Air miles in February, getting a terrific non-stop SEA to LHR flight.

All was well until today, when I was looking at Alaska's site for another purpose. I noticed a banner telling me that there were changes and I had to call. Checking the BA site, I could not longer pull up my reservation as there were "no flights." Yikes! Luckily Alaska has stellar customer service and without even a wait on hold, an agent laboriously worked through options with me to ensure a successful outcome. We will leave 5 days early and will need to fly to SFO to get the overwater flight. While it will be a long long day getting to GVA. there are no tight connections. Whew! I can handle five extra nights in Europe.

You cannot check too often. Why on earth can't the airlines -- and I fault both BA and AK -- manage to spew out an email advising you there are changes? It is a fully automated function to advise electronically so there is, IMO, no excuse.

Posted by
3109 posts

Good grief, Laurel. I’m so glad you checked! I looked at our SAS flights last week and so far we’re still good for the end of August. I’ll keep checking on the website as it’s an airline we don’t often fly. They do have all of our contact information but communication can hit or miss as you found out. Thanks for the additional reminder.

Posted by
4249 posts

Agreed!!! This year you cannot check your flights too often!

Posted by
7188 posts

I bought a roundtrip Delta Flight about June 15th:
JFK to Venice (VCE)
Milan (MXP) to JFK

Ten days later Delta did alert me via email that they had changed my return flight to:
MXP to Rome to JFK

I canceled and got a refund to my credit card a few days later and then bought a ticket on United for $200 more.

Posted by
2166 posts

And Make sure you sign up for alerts!! Two weeks ago my daughter was going to CA (I was taking her to airport) and the flight was supposed to leave at 12:40. Just when we were about to leave for the airport, I get a text that said flight was now an hour later at 1:40am. But wait, then about an hour later, I get another text that said flight now leaves at 2:40am!!!! Good grief! About the worst possible flight time ever!!! But, at least we were notified!

Posted by
5540 posts

This happened to me last year on a flight from the U.K. to Spain. Maybe you weren’t notified as they hadn’t finalised the schedule. My original flight was cancelled, only to be reinstated after we had moved it back by 4 days.

Your flight is still more than a month away and if my experience is anything to go by, it may get changed again. I had 7 flight changes on my return flight, up to a couple of weeks before travelling back.

Posted by
10053 posts

Yikes, Jennifer! Seven changes!

Since we have to base our plans on a reasonably secure arrival date, we did choose to get reticketed. Afterall, one we land there are logistics to consider and reservations to be made. We have, luckily, precious little that cannot be cancelled with no penalty.

Alaska told me BA is shuffling equipment since not all routes are demanding what they did pre-pandemic, so they are dropping 7 day service to fewer days per week.

Posted by
5849 posts

Yeah, I think you have to expect things will be pretty fluid. I have noticed schedules changing, flights being added, all types of movement.

We have a Delta ticket to Rome, a couple layovers, in September. We have seen several changes so far, and yesterday a big one, instead of CID-MSP-ATL-FCO it is now CID-DTW-BOS-FCO. The advantage though is we have shorter layovers and get to Rome several hours earlier.

We expect it will change again.

Posted by
9692 posts

Well, I was checking mine because a friend got her return flights cancelled...then as I was on hold with Delta I realized they had re-routed me on the outbound flight. It works fine but it's kind of hilarious because that was the flight I WANTED to be on and it would not come up for me so I routed thru MSP. Now re-routed thru SEA which is MUCH easier.

Held 1h30m (started out saying there was a 3+ hour hold time) for Delta during which time I ate lunch, made 2 comfort stops, charged my phone and checked routes and came up with some options to give the CS agent when they answered. Found there is a CDG ->SEA flight on Sunday, the day after I was going to fly home so she was able to book that for me. I'm not sure that will "hold" until October but I'll check frequently. I usually only check every 2 weeks this far out but since I just booked a week ago I'll try to check weekly on my flights.

Thanks for posting the reminder Laurel!

Posted by
2133 posts

Delta cancelled a bunch of flights this weekend. I had been waiting for it and just wanted them to get it over with at this point.

The SEA to CDG was pared down to 3 days a week for Sept/Oct. Hopefully it will stay there but who knows.

We got no notice - just me, noticing, since I was checking the Delta app every 30 minutes:)

Do check you flights! Hold time for Delta was 1 hr and 30 minutes.

We're rebooked and we're happy!!

Posted by
51 posts

If you use the mobile app you can refresh the trips page from time to time. Occasionally a red banner will show on one of the reservations asking you to select a change. It is so frustrating whatever bot they use can't send you an email.

The worst one I ever had was once they cancelled the second leg of our Pdx-Lax-Cabo flight. I wasn't alerted. I started to suspect something was up when I started getting marketing emails asking me if I wanted to add a car or hotel to my LA trip. I had to call in that one!

Posted by
5849 posts

With Delta, notifications may vary with status and whether you have a profile, or just submitted an email with the ticket. I have the App, have had platinum status for years, I also have a full profile in their system. So I get notices within the app if there is a change, and if there is a change that makes the itinerary crash (missed connection, cancelled flight, etc.) I do get an email.

To be honest, as often as schedules change, even by 5-10 minutes, I do not need email notification every time, just when there are major changes.

Posted by
2005 posts

Delta does changes on Saturday. I check all flights every Sunday or Monday

Posted by
218 posts

United also makes changes Saturdays. This may be more-or-less standard with all airlines, which aligns with older advice the the best fares hit Tuesdays after the weekend schedule adjustments and airlines jockeying fares. (That advice is old, however).
To the point, I did have a minor schedule change pop up Sunday morning on my booking to Italy in September, increasing my outbound connection in SFO by 10 minutes or so.

I suspect the airlines are not kicking out schedule changes until you are closer to departure to cut down the call center load.

Posted by
91 posts

If you're submitting your e-mail and phone information, you'll be notified by e-mail of any changes, and by e-mail and text of changes that occur same day. It seems very unusual that you didn't receive these e-mails - are you sure they didn't go to your junk folder?

Posted by
10053 posts

MH, Yes, I am certain they did not go to my spam folder. I also have the BA and AK apps and there was no notification. It’s insane but as proposed by Alan, they may not notify until closer to the travel date. Sadly at that point making a comparable reservation would be impossible. We are in Business Class so many fewer award seats. It is such a game!

Posted by
4249 posts

@MHThere have been enough people, including myself, that have experienced changes by DELTA that we did not get notifications of, that it is entirely believable that for whatever reason, DELTA did not send notifications. I've had DELTA employees even check my profile and I've checked my SPAM. In a few cases, I noticed they were making changes before they were done and contacted them to make my changes accordingly. In those cases, I don't get notification of the initial change, but I do get an updated email with my changes.

Posted by
2133 posts

I’m with Jules and Laurel: I received no notice of my flight cancellation. I saw it because I had been expecting it, based on what I was reading on FlyerTalk. I have the Delta App, I have status with them, I’m on their e-mail list etc.

I had even called in twice to ask about the cancellation I knew was coming and was told no by two staff members and then, finally one staff member agreed that it was imminent. It showed up within 24 hours of that - not on a Saturday like I was expecting but on a Sunday evening.

Posted by
2005 posts

I was reading a post from flyertalk where someone was not getting delta notifications. The advice given was make sure that only one person in your family has the contact information apparently if you have multiple accounts hooked to the same contact info ot can create a problem. The man who was having a problem had both his and his teenage daughter using his email. when he took her changed her contact to something mythical he started getting notifications for his flight. You might try

Posted by
218 posts

Following up on my post above re: United: I've now had four schedule changes, including having a flight leg completely disappear (Lufthansa discontinued the departure), with no notice from United, since I booked back in December. The only safe thing to do is check your booking weekly.

Most of the changes I've had were minor schedule changes, but the disappearing flight leg required some "quality time" with a United agent and I now have a 7 hour connection in Frankfurt.

And following up on my follow up: I checked last Sunday morning and all was well. This morning I went back on to check the Lufthansa booking code (thinking about what I needed to do to select seats for those legs) and United's web site just kicked back "invalid booking code." It showed in "My Trips," but clicking the link failed.

Much angst. Gave up after an hour on hold, vowing to retry late night when maybe call volumes lower.

Checked back after lunch. the booking has magically re-appeared. All is right with the world again.

Posted by
59 posts

This morning, I checked the Delta app for our flights in December. I expected change before the actual flight. Actually, last night I was able to change returning flight and got $700 back.

But this morning I noticed my departing flight EVV-DTW-CDG was missing the 1st leg (EVV-DTW). I double checked my receipt to make sure I hadn’t messed up my departing flight and it was all correct.
So, I contacted Delta online and called at the same time……
Folks, let’s be clear, the wait time is real!

I waited on hold for 7 ….yep 7 hours before an agent responded. 1st response was with the online agent. While I was conversing with her, another agent called me. Between the two of them, I am now booked EVV-ATL-CDG.

The agents were very nice, I was nice and all is well until the next change!

Posted by
2005 posts

From what I’m seeing Delta wait times are dramatically worse on Saturday, Sunday and Monday. Makes sense since on Saturday is when they make all the schedule changes. Of course if you wait you run the risk the flight you want won’t be available so it’s a trade-off but I’ve been waiting till Thursday or Friday to make all my calls and so far things worked OK