I am sorry to report that CheapoAir has been very poor at responding to our need to get help for getting a refund from SAS for our cancelled flight. SAS cancelled the flight but says we must go through our travel agent in order to get our refund. That agent, CheapoAir, has no way to contact them by email, and to contact them by phone I must wait on hold for over an hour every time. They also told me to contact via web chat which brings no results, just stock answers from some robot on the other side.
This is unfortunate because they were somewhat helpful last year when we had to cancel the flight because my husband had a heart attack and we had no flight insurance. They rebooked us but it cost us a lot more money.
It has been 2 months now and we are owed $3,000. I cannot recommend using CheapoAir.