wanted to share my recent car rental with you while traveling to Spain. I am unable to find any information online and therefore sharing my story as well as seeking information and advice
We rented a car in Barcelona with Enterprise ( booked through priceline), and used the Chase Saphire Reserve to cover the insurance. We were driving to San sebastian and our car started making some noise closer to our destination. We made it to the destination , but next day morning the car did not start. We called enterprise and they sent a mechanic to check. He was also not able to start the car and towed it. We went to the Enterprise office at San sebastian and the guy told us the car had an issue and we can take a replacement car. To our knowledge, we believe enterprise gave us a faulty car. However, enterprise just sent us a bill for 4500 euros to cover the damage cost. We are clueless at this point - will we have to pay this out of pocket, can chase cover this or how do we fight it with the rental company , especially since they have limited support in English. Any guidance will be helpful.