We took one of Icelandair extended stopover flights. We left Paris and was to have a 2 night stopover in iceland leaving on April 13th cancelled due to high winds. We left on the 18th. Icelandair was operating the flight to Chicago from the 14th on. One their site they have claim forms for both the EU and Icelandairs own claim form. Is the EU 600 total or per day? Icelandair claim is a daily allowance. Anyone have any experience with either of these. Any idea what we should do? For the record Iceland hotels were not to expensive, The food is.
Posted by
Reno, Nevada
1025 posts
Is there a reason you are not calling Icelandair? It seems that they would probably know the answer to your questions.
Posted by
Virginia, USA
5848 posts
You need to contact the airline, but do you have your receipts for your additional expenses?
https://www.icetra.is/aviation/passengers/rights/
There are two components here.
The 600 GBP is compensation for the delay (assuming EU261 applies)
There should also be reimbursement for accommodation and food.
Posted by
Chicago
8164 posts
I have gotten compensation 600 euros before from the now defunct Wow Airlines using this form
https://ec.europa.eu/transport/sites/transport/files/themes/passengers/air/doc/complain_form/eu_complaint_form_en.pdf
Fill the form out and upload to them
https://www.icelandair.com/support/contact-us/flight-disruptions/
But from the way I understand the rules your situation may not qualify as it falls under acts of god.
Posted by
Tampa, FL
626 posts
The EU 261 regulation doesn't cover weather reasons for delays/cancellations-those are safety concerns. I'd check with Icelandair just to see whatever they may do for you.
Posted by
Oxford, United Kingdom
5456 posts
As said already, because your delay was weather related you are not due any compensation, but Icelandair had a duty of care. This covers meals, refreshments and hotel accommodation as appropriate whilst you wait for a rearranged flight. They should also cover any transport costs between the hotel and the airport. There are no monetary or time limits on the provision of this assistance, but you need to be able to document it, and it has ultimately to be reasonable. Surprised Icelandair didn't provide at least some of this directly.
Posted by
New York, NY
4071 posts
What was Icelandair's response to your reimbursement questions when you contacted them?
Posted by
Minneapolis
1261 posts
Hi. You are getting some responses along the lines of 'just call Icelandair - they will know'. But I think you are smart to ask here / do some research before you call the airline. The airline, understandably, has their own agenda / preference on how this is handled, which may or may not be the same as what is best for you. If you have a good understanding of your rights / options before you call, you will have a better chance of a good outcome. Good luck!