Ok, coming clean here. The friend in question was me. I have taken taxis to and from the airport numerous times in Budapest. I know the going rate. I know the drill.
But I had need of TWO taxis the other morning and couldn’t schedule two (at the same time) from the City Taxi app nor call one myself (I have no phone calling ability except WhatsApp). So I asked my hotel to call City Taxi for me for two taxis for the following morning.
Not only did they not call City Taxi (it was another company), but the taxis charged a flat rate and the driver told me it was now required for all taxis. Apparently that isn’t true. The rate I paid was not hugely higher but I do think it’s an indication that the hotel has an arrangement that benefited them as well as the company they called (after trying to talk me into a rate that needed to be paid in cash).
I then asked Mr. Ë if this was a new system here but he had just used the regular metered taxi to the airport last week.
In my case, I wasn’t too worried about the price difference. It did cost me about $20 more than it should have. But if you need to watch your expenses carefully, having the desk call a taxi definitely wasn’t benefiting ME. But if I weren’t a frequent visitor, there’s really no way I would know.
This is a good reminder to be on the lookout for unreliable threads.
Not sure if you meant this was an unreliable thread or not. Maybe a little too broad, but not unreliable.