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Bumped after receiving boarding passes

Here’s a new one for me (and the Air Canada agent I worked with, who had never seen this happen before).

Today we flew Montreal to Athens. Our original itinerary, booked through Delta on Air France flights, had us flying YUL to CDG to ATH. I checked in with AirFrance 23.5 hours prior to the first flight, received our boarding passes with seat assignments.

Today, we arrived early at the airport, wandered around, had lunch. 90 minutes before departure time, I received an email from Air Canada that it was time to check in for my flight. Huh?

I went to the Air Canada service desk, and sure enough, our AirFrance flights had been canceled and we were rebooked on AC direct to Athens. I also spoke to the AF gate agent for our original flight, and she told me we had been bumped because the flight was overbooked, even though we already had our seats and boarding passes.

I didn’t think airlines would bump someone who was already checked in with a seat assignment. The AC agent was very surprised that this had happened. Anyone had this happen to them?

Obviously this worked out to our advantage with getting a direct flight that we had originally scoped out long ago but was too expensive. We are traveling with another family who is on a separate reservation number; they were kept on the original AF flights and the AF desk agent would not switch them to our AC flight. So it was a bummer to be split up, but we all made it to ATH in the end.

Just curious if anyone else has been bumped like this after getting their boarding pass with seats assigned.

Posted by
16272 posts

It hasn't happened to me but I've seen it happen. I even had one flight a number of years ago when two people were bumped after they boarded the plane.

The two people weren't happy but they got a full refund and a voucher towards a future flight. I later found out that Homeland Security needed those two seat for air marshalls and the airlines can't say no to Homeland Security.

Usually, they ask for volunteers before they bump someone. But in your case, they put you on a direct flight and got you there, I'm guessing, within two hours of your original arrival time or even earlier.

Posted by
8319 posts

We have a friend that flew a couple of days ago from Atlanta to Cozumel.

Delta was offering $1700 and a voucher for a hotel and meals until the next day's flight. That's pretty serious $.

Posted by
10621 posts

Obviously AF/Delta paid Air Canada. We can assume it was less expensive than paying EU 261 fines for two bumped passengers. Congrats on the surprise direct flight.

Posted by
729 posts

It was actually 6 passengers, so, yes, a nice upgrade. AF said our friends could switch to AC for $3300 per person (also a group of 6). They said no thank you.

But so strange that they made the change without asking. I had always thought once I had the boarding pass with a seat that I was safe from being bumped in an oversold situation. Guess not.

And no, no checked bags, so we were probably an easy target.

Oh well, it all turned out fine, and we’re off to a great vacation!

Posted by
3114 posts

So should we check bags just to be safe?

Maybe no big deal if they get you on another flight the same day, but many people have hotel and tour reservations that could make such a situation a disaster. But $1700? I'd consider that.

It seems odd to me they'd bump someone even after checking-in and having a boarding pass. As we say in West Virginia, "That ain't right."