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British Airways refund policy

Posted by on

Is understanding this arcane system only possible for a few Illuminati? I see how to view the ‘selling class’ in advance when viewing fares. Does the Club World full fare class ‘J’ mean I can cancel for a full refund? Does a discounted Club World ‘I’ class mean fuggetaboutit? Where does a non-Illuminati find out? I’ve spent 45 minutes trying to find this out and I’m no closer. 🤨

edit- I guess ‘R’ is also a discounted fare so that probably means less refund. So only a ‘J’ full fare would be fully refundable?

Posted by
3522 posts

I was happy with BAs refund process. I had a "non refundable" business class ticket. Family member became very ill and I had to cancel my trip. They refunded everything except my seat reservation payment for a 10% penalty. No insurance involved. I was very happy.

I know that doesn't really answer your question. And I do agree it seems to take a law degree to decipher what you find to get the simple answer to the question "is it refundable?" There is a lot of text about what the fees and conditions are for every ticketing class, but nothing specific to the ticket you have bought. Frustrating.

Posted by
11877 posts

Perhaps ask BA to explain/decode things for you?

Posted by
17427 posts

Flyertalk is a good resource for questions like this.

We have canceled and re-booked Club World tickets for a $125 fee, but they were booked with Avios (BA miles), not paid tickets.

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