Hello all,
We are trying to set up our train reservations for our trip in late June and early July. We have Eurail global 1st class passes for my husband, myself and two teenagers. Thus far I have been very frustrated with Eurail's reservation system. You can communicate with the reservations department only via email and they often are slow to respond. They do not have a phone number to call nor a online chat service to ask questions.
Since they are just a reservation service they also have told me they can not fulfill any seat requests (such as a family table for 4 or that sleepers will be near each other since we will need to book two for an overnight trip between Vienna and Venice.
Enough of my complaints - What I would like to know from those of you who have done this before -what is the easiest and clearest way to make reservations for our upcoming train trip.
If I call the DB or OBB booking center, are the English speakers clear? Their booking sites give an English option in their phone system. I have hearing difficulty with heavy accents. And do you know if their booking centers numbers are toll free?
I have tried both the DB and OBB websites but can not find a way to have my Eurail pass info added to my reservation request. Should I be requesting "Seat Only" reservations?
I have called Rail Europe but received some confusing info from the agent I talked to there also.
I may be making this all harder than it needs to be but I don't want to mess this up!!
Any advice or help would be greatly appreciated! Thanks.