Booked flight to Cancun on Volaris

Hola,
I have flown Volaris RT from PDX to Guadalajara (2023) and I will be flying with them next month to Oaxaca. I book flights and extras as you described and I admire the Volaris no-nonsense style. I received exactly what I expected, the flights departed and arrived on time and I appreciate their serving PDX which is not exactly an international flight hub. However, sometimes the "Volaris no-nonsense style" seems strained. We received notice, yesterday, that my wife's seat assignent (booked months ago) has been changed. She is now assigned a seat three rows back from her original seat, which means we will not be sitting, together. And, her new seat is not in the premium seating section. No word of compensation or reasoning for this change. Volaris customer service is challenging, to say the least. Also, be prepared for "chcek-in" difficulties on line. If you are unable to complete the somewhat complex process with your cell phone's camera, extra fees will be added at the Volaris airport desk.

Thanks for your reply about Volaris. A lot of people don't understand the add ons.

Not everyone needs or wants "add ons" and a basic flight with 1 personal item and 1 carry-on item may be a more common request. I checked just now with a one-way ticket departure from PDX to Guadalajara, Jalisco, Mexico on March 1st, 2026. That non-stop flight is $178.99 includig all taxes and airport fees but does not include seat selection or in-flight services. Volaris has horrible reviews from presumed previous customers but my experience is that Volaris provides a very inexpensive and certainly adequet opportunity to fly to Mexico from the U.S.
As stated in my previous reply, I will be flying Volaris in late October and I look forward to that trip.

I flew Volaris for the first time this year and I found them to be perfectly serviceable. They're not Emirates by any stretch of the imagination, but the plane made it from LAX to OAX in one piece and I even got a cup of water gratis!

-- Mike Beebe

My daughter and her family have flown them several times from Oakland to Léon and has had no problems.

As a Mexican resident, I have frequently flown Volaris and the other two major carriers here, Viva (formerly Viva Aerobus) and Aeromexico. For local flights within Mexico, these are pretty much the only options.

I avoid them when flying international if possible. Aeromexico has the only nonstop service from Guadalajara (my home airport) to Europe (Madrid), and I have flown that route once.

I will say this about Volaris: they are generally on time. With Aeromexico, I have had frequent delays and two missed connections. For domestic flights, Viva tends to be the least expensive. Volaris looks cheap on their app or website, but they don't add the TUA (airport tax, about $36 USD) until the end.

I find the seats on Volaris and Viva to be uncomfortable. They're fine for short flights within Mexico, but on longer flights (such as Guadalajara to Tijuana), I am really uncomfortable after the second hour. I avoid these airlines for flights to the US.