You frequently hear about car rental companies scamming you by finding damage that you didn’t do and then dinging you for an enormous sum. Well, I fear that (almost) happened to us recently and with a supposedly reputable company, Europcar Munich. An invoice we received via email after our return claimed a scratch to the front bumper. We have a photo to prove the scratch was there when we picked up the car but there is no way to get an explanation or apology from Europcar. We did indeed purchase extra insurance and so weren’t charged. But I would still like an explanation and want others to beware.
There is no way to contact Europcar. They never replied to the form I filled out on their website although they claimed to answer these in 7 days. The email address to [email protected] bounced back, “Problems connecting …. Delivery incomplete.” The phone number on the invoice (040 520 188 900) was “not in service.” The alternative number (49 899 734020) did go through, and we were put on hold, hanging up after 10 minutes (we have to pay for long-distance calls to Germany). Since I booked through Booking.com, I contacted them. Their response, after waiting over a week? We have to contact Europcar directly! If anyone has a suggestion, I’d love to have it; in the meantime, I advise avoiding Europcar Munich..
Posted by
Schwerin
4162 posts
Identified as double posting on different forums:
https://www.tripadvisor.com/ShowTopic-g187309-i118-k15457556-Europcar_Munich_airport_experience-Munich_Upper_Bavaria_Bavaria.html