Update: Just hung up from Alaska Airlines Customer Service. I did not wait on hold entered my number they called back in 14 min. All my miles returned, all partner fees refunded, all taxes refunded. It could not have been easier. I am very grateful. Extremely trying times for all and I realize travel is a privilege I will appreciate even more in the future.
I used my Alaska Airlines miles to book flights from Seattle to Amsterdam leaving May 8th on British Air. Returning May 31st on Aer Lingus also using Alaska Airline miles Edinburgh/Dublin/Seattle. My question is do I call Alaska Air, or BA an Aer lingus individually. I have read to please wait to allow people with more pressing needs to get through to the airlines if your trip is farther out. But I just received the message on the BA app that tickets through May 31 2020 can be changed. I have been in contact with the B&B's in Scotland and Amsterdam all saying pretty much the same. Lots of cancellations but no virus as yet in the Highlands. I don't want to be the person bringing it.
Anyone had success with miles tickets? I mostly need to know where to start.