I recently returned from a rt pdx/fco on Condor. Never again! Outbound there was to be a 9 hour layover in fra. 2 extra hours of wait time were added on, with no information as to why or when we could expect to get underway.
The wheelchair I ordered never materialized. There was no elevator or escalator. so I had to make my way down stairs, then stand for another 15 minutes or so until a bus came. Access to the plane was via another long stairway.
On the return trip, we had another unexpected 2 hour delay in fra. This time they did tell us that there was a mechanical problem and that they were working on it. During a large part of the time we were breathing exhaust fumes.
To be fair, the service was fine and the food, quite acceptable.
Options from pdx to Rome are limited (I have family there), but I’ll never do Condor again.
Posted by
Virginia
804 posts
I’m genuinely sorry you had a bad experience, but it’s a discount airline, you get what you pay for. And the same, or worse, can happen on any other airline. These “I’ll never fly X airline again!” posts, well, perhaps not but the airline couldn’t care less, and other travelers are still likely to go with whatever is cheapest.
Posted by
Lynnwood, Washington
10345 posts
Were you more than 3 hours later than your scheduled arrival time at your final destinations? If so, you may be due compensation under European law.
Posted by
Ontario, Canada
7391 posts
I'm sorry you experienced delays and poor service. And you are perfectly within your rights to refuse to use that airline again, or to describe your experience to anyone you please. I might even take your experience into consideration if I ever considered a flight into and out of your airports on Condor. What I do object to is anyone telling me who I should or should not fly with, based on one person's experience. You might consider modifying the language of your title.
Posted by
Lexington, KY (formerly Southeast US)
4744 posts
Sorry to hear about your experience. Condor's "accommodation" of your mobility needs is quite unacceptable. Have you called Condor to discuss these issues with them?
Posted by
Seattle
95 posts
Sorry to hear of your experience with Condor.
On the other hand; we’ve flown Condor several times and have never had a bad experience. Condor is our airline of choice for Seattle departures to Europe.
Posted by
Lakewood, Colorado
19685 posts
In 1988, I flew RT to Germany (FRA) on Condor, which then, I think, was a division of Lufthansa. No problem. I was completely satisfied with the experience.
Later, I guess, they were bought by Thomas Cook, a British travel company, and when Cook went under, they were bought by someone else, who, as I understand, is only interested in making money, at the expense of customer satisfaction. I've not heard anything good about them recently.
They are not what they used to be.