AutoEurope no more 24 hour help line?

I am no help, but for my last 2 rentals when I checked Autoeurope first, it didn’t offer free cancellation! I don’t know if that is country specific or a new policy. Both were “cancel at my time for only…..” One was @$20 and one was @ $50.

This is the customer service number from their website +1 207 842 2094.

Last year while in Abruzzo I damaged the car on which I had zero deductible. When I returned it at FCO, the rental company printed out a repair bill and my credit card was charged. I then had to get reimbursement from AutoEurope. This was different since I was insured through AutoEurope rather than the rental supplier. A few years earlier in Turin, I had damage and all I had to do was leave the car at the supplier and they handled the whole thing.

Until I had to file a claim with AutoEurope rather than, I never had the necessity to contact customer support.

Thanks Philip for supplying that number, I missed it. I had called a different Portland number earlier today. I called the number...got an automated service that told me to file a claim through the website and then hung up. So I'll start there, but this is definitely a big change over previous rentals. I'll report back on the outcome in case anyone else is stuck back in 2010 like me...

However, I'm cautiously optimistic because I did pay AutoEurope for damage coverage so hopefully they will cover it. How did your claim work out - was it a challenging process?

We haven't rented a car for a few years but one of the reasons we chose them when we did was the promise of 24 hour service. If you had a problem at the rental counter in Europe with the time difference to the US it was nice to know they were a call away. Unfortunate that appears to be no more.

Looking on the wayback machine https://web.archive.org/web/20210711055044/https://www.autoeurope.com/about-us/ in 2021 they said "Our friendly representatives are available" in a dangling sentence so it looks like they had chopped off the 24x7 from the end of the sentence. Although there is a graphic on that same page that says "reach us 24x7".

In 2019 at https://web.archive.org/web/20190212193915/https://www.autoeurope.com/about%2Dus/ they said "Our friendly representatives are available 24/7 so you will always find someone who is ready to go that extra mile to ensure you are completely satisfied" right in the text of the page.

Nelly, check the rental voucher that AE emailed you. Buried on page 4 was the following -
ASSISTANCE OUTSIDE OFFICE HOURS
If you need assistance with your ongoing rental or picking up your car outside office hours, please call our dedicated support team on +49 89 220 61 492. The line is open Monday to Sunday, from 7:30 to 23:00 (CET), and assistance will be provided in English only. During office hours, please call +49 89 412 07 269. All car rates are guaranteed in EURO , all local fees are billed in local currency.

To obtain a better rate on the car, I rented from their AutoEurope.eu website which is why the #s above are in Germany. The only glitch in getting the reimbursement was that they could only transfer funds using the European IBAN system so they could not electronically transfer to my US bank which uses SWIFT. Fortunately I have an account at Wise that could receive the funds. I’m assuming that you used the US website so that should not be a problem.