AutoEurope.eu and getting insurance reimbursement

curious - if you had zero deductible why do you have to pay for the new fender?

Wise has always been good for me

" if you had zero deductible why do you have to pay for the new fender?"

I'm curious to know the rationale for that too. Were there different T&C's about booking thru the AutoEurope.eu website versus the AutoEurope.com version?
I ask because AutoEurope has always assured me that "zero deductible" means exactly that, and that by booking that rate I avoid the sort of adventure that you just experienced. If there's a wrinkle here I'm not aware of I'd sure like to know what it is. TIA

Philip, thank you for mentioning Wise. I recently was owed a refund for some canceled London theatre tickets, in the amount of £162. I had insured the ticket price (cost £10 but turned out to be worth it) and the refund came from a third party (the insurer) so it could not go back on my credit card; it had to be by bank transfer into my checking account. I bank with a small credit union here in Washington and they only recently started accepting or sending bank transfers from/to foreign entities. It took weeks of back and forth, a personal visit to the credit union and a subsequent online chat, together with numerous emails and document exchanges with the “secure refunds” entity in London. The transfer had to go from their London bank to an intermediary, Wells Fargo USA, then to my credit union and into my checking account, and there were several SWIFT codes involved.

We finally got it done, but it would have been so much easier had I just used Wise. Next time!!!!

Nigel and Robert, the insurance on the vehicle is through AutoEurope, not the car rental agency. When I returned the car, the agency calculated the repair charge and before I got inside the terminal, I got a text from Amex with the charge. AutoEurope repaid the entire amount so it cost me nothing. So Zero deductible is Zero deductible!

Thanks Philip.

gotcha - thanks

Word to the wise with folks doing that way is to have some available credit I guess, and then it will work out

Regarding the deductible $0, I've been researching rental cars in France and came across the upfront payment terms whenever you book through a 3rd party such as AutoEurope or Expedia. The terms clearly state that you must file for reimbursement. If you choose the $0 at the desk of the rental car place you get the convenience of less paperwork. I don't know if all rental car agencies are like this, but with Avis I can't book $0 on their website in advance, I have to do it at the counter when I pick up the car.