Over the years we have leased cars from Renault but things have changed and to lease a Renault vehicle we had to go through AutoEurope who were good to deal with. During our other leases we never had a problem with the car and we thought leasing was a great deal. Unfortunately, this year we had a problem with the car. Eventually we found we mistakenly put in the wrong gas which caused the car problem but maybe that happens often because it is one of the items covered by the included insurance with the lease.
That is when we realized we should have looked into reviews of the company before leasing. We do not speak French and what happened is from the tow truck driver to the dealer who repaired the car to the taxi driver who took us from one location to another, none spoke English. Decisions were made and we couldn't communicate properly and so we were told a taxi would take us to a city one hour from our location in Sarlat where we would get a rental car we could use to take us to our next location in Beaune which was an 8 hour drive for us. Half way to that location we were notified, ooops there is no car available and we would need to get a hotel but they were reimburse us for all expenses until we could pick up the repaired car.
When the car was repaired we did that whole trip backwards and picked up our leased car. Once we were home we submitted our expenses as directed by both companies. However we received no replies from Auto Europe or Eurodrive. When I tried to call Auto Europe at the number I had for them, no luck. The email given by Eurodrive to submit expenses was not a good email. I have been unable to get a reply from either company.
The pickup and drop off of the car worked great. The car was great. If we hadn't needed the car repaired my review would be so much different. My suggestion is check out reviews to see if others also had problems before committing to Auto Europe.