I used to really enjoy flying Austrian. Not any more. 2 1/2 hour flight VIE to LHR, we got a cup of water, not a bottle. A cup -one cup. Want a soda, pretzels or a sandwich? Pay for it. Then they come with a cart selling “Inflight Shopping” crap. Airbus A320. No inflight entertainment, and the seats do not recline. The identical seats with the same configuration in business do recline. I guess the peasants don't deserve anything other than basic steerage.
We arrived at Vienna airport three hours before our flight. We checked our two suitcases 2 1/2 hours before our flight (10:04) Our flight left at 12:35 At that time, I checked my AirTag which was with our luggage and it was not on our flight. Our flight to LHR was originally scheduled for 10:35 when we booked it. We had a connecting United flight to the US at 14:50. Later, Austrian changed the departure by two hours. I thought since both flights were in terminal 2, we would be OK. Upon getting close to LHR, we circled for 15 minutes. We landed at LHR 45 minutes before our connecting flight was to take off.
We walked a long, long way through terminal 2, and came upon a security site where we had to be checked again. We never left the secure side of the airport, yet had to be checked again. I am 75 years old and have two artificial hips, I ALWAYS set off the magnetometer. After putting all our things into four trays, I walked through the machine, telling them about the two hips. Off the machine buzzed. Now I had to take my shoes and belt off and step into the x-ray. This time it discovered my money belt which I had to give to security who threw it into a tray to go down the rollers through x-ray with no one watching it. I then had to be wanded, then physically patted down. All the while time is ticking on my connection. Passing my second security check, I now had to get my shoes on and tied and my belt on, gather my crap and get to the next gate. Apparently LHR must get a plethora of 75 year old terrorist threats?
I was traveling with my 27 year old daughter who ran ahead to our connection. I then tried to hurry to the gate that seemed to be twenty miles away, yet all in the same terminal. I finally arrived at the gate which was now closed, my daughter standing there with two United attendants who told me to slow down, take a breath. I was wheezing, sweating, out of breath and had one shoe untied. My daughter boarded and I followed. One of the flight attendants took a look at me and poured a glass of water for me as I boarded. I got back to our seats and another attendant was kind enough to stow my carry on and backpack. I then checked for my AirTag and it said the last place it was located was at the Vienna Airport.
We arrived at ORD, deplaned and went to baggage. I checked and found our bags were now at Heathrow, Terminal 2. We filled out missing bag reports with United and went home. It is now 24 hours after arrival home. Guess where our bags are? Yep, still at Terminal 2 at LHR. I contacted United and after checking and telling them exactly where our bags are, they responded: " I apologize for the inconvenience caused to you. As per the information I see that your bag is currently with Austrian Airlines and we already have sent them a request to hand over the bag to us and we are currently expecting an update from them."
Once again, Austrian dropped the ball. I will NEVER again fly with them. They went from a really good operation too giving Spirit Airlines a run for last place. Glad I invested in AirTag. Austrian stinks!