I cancelled my flight to France with a United agent on 4/23/20 due to major reroute. I received an electronic certificate for future booking but did not receive a refund for Economy Plus upgrade which I was supposed to get. I checked on the refund status with an agent in May and was assured the request had been made to the refund department. I checked again 6/1. This agent said no request was in the computer. He put the request in again (supposedly) but this will take 21 business days. So now after over 5 weeks I am starting over.
I asked for a phone number for the refund department. The agent could not give it. He said he would transfer me and it would probably be a 2 hour wait to speak to someone. He then transferred and the call was dropped. He had also said the refund department cannot be e-mailed. I could do an on-line request for the refund but it would be a duplicate of what the agent was supposed to do and would be treated as a new request
As it’s now been almost 6 weeks since the cancellation I don’t think I should have to start over. Has anyone been able to speak DIRECTLY to the Refund department? If so how? I have no trouble using United’s general number to get an agent but they cannot do refunds, just requests to the department that does.
Thanks for any help