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Anyone been able to contact United refund department directly?

I cancelled my flight to France with a United agent on 4/23/20 due to major reroute. I received an electronic certificate for future booking but did not receive a refund for Economy Plus upgrade which I was supposed to get. I checked on the refund status with an agent in May and was assured the request had been made to the refund department. I checked again 6/1. This agent said no request was in the computer. He put the request in again (supposedly) but this will take 21 business days. So now after over 5 weeks I am starting over.

I asked for a phone number for the refund department. The agent could not give it. He said he would transfer me and it would probably be a 2 hour wait to speak to someone. He then transferred and the call was dropped. He had also said the refund department cannot be e-mailed. I could do an on-line request for the refund but it would be a duplicate of what the agent was supposed to do and would be treated as a new request

As it’s now been almost 6 weeks since the cancellation I don’t think I should have to start over. Has anyone been able to speak DIRECTLY to the Refund department? If so how? I have no trouble using United’s general number to get an agent but they cannot do refunds, just requests to the department that does.

Thanks for any help

Posted by
36 posts

I did the online request for a refund at the direction of the United agent. The advantage of the online process is you get a claim number. After weeks of waiting, I filed a disputed charge with my credit card company. Refund received in days.

Evelyn

Posted by
2347 posts

I cancelled my flight to France with a United agent on 4/23/20 due to major reroute. I received an electronic certificate for future booking but did not receive a refund for Economy Plus upgrade which I was supposed to get.

Since your are starting over, start over. If UA made a substantial change you should be entitled to a refund, much preferred to a credit. Then it should be one transaction. We did this. First to hit my credit card was the Economy Plus upgrades. When I did not see the airfare in 3 weeks I called and my request was not in the system. Received the refund a few weeks after that call.

Posted by
50 posts

Thanks for the replys. Today I called and was transferred to the Refund Department. Listened to United’s music for 1 hour without actually knowing if I was in the waiting line or not. Refund agent said she would process the seat upgrade refund since I had already waited 6 weeks. Supposed to get in a few days. I did ask if I could change the electronic certificate to a refund. She said no. Maybe not true but I don’t have the energy to fight it. The certificate is valid until May 2022 so hopefully it will be honored.