We had tickets on American Airlines to fly next Monday to Spain. As we had purchased these using miles, all we wanted was the miles restored to our account and the $250 tax refunded to our credit card. Expecting issues, my husband got a fresh cup of coffee and settled down to try to call AA and fight with them. To his amazement, the call was answered promptly and within seconds he was speaking with an agent. She was a very pleasant person who promptly restored the miles to our account and cheerfully processed the refund (which may take a couple of days to show up). Easy peasy lemon squeezy. Guess maybe AA has started to iron out the issues. It may have been more difficult if we had paid for the tickets with cash(via credit card). Nonetheless, it was good to be able to get through this without stress (especially nowadays).
I had the same experience with American recently. Early June departure flight (Barcelona) was canceled and they re-routed my return. Called American, agent laughed, apologized and the return was computer generated and obviously a mistake. They canceled the entire trip, restored my miles within the same day, and refunded the associated fees. I was expecting 'the battle' as well and happy it did not materialize.
I had a similar experience with Vueling (BCN to Majorca) ...same trip. Building customer loyalty is a good thing. We will be flying again to Europe with these businesses as soon as it is safe for us and our hosts.
We also had a similar experience. Paid nine months in advance using credit card for a May trip to Poland. When the flights were canceled I called and requested a refund. It went to the credit card in a few days. I had expected a problem but was pleasantly surprised.
Treat customers fairly and they will likely remain customers. Good job, and I hope you’ll be flying again!