Alitalia TERRIBLE customer service

I flew with Alitalia from Sicily to Paris in January 2012 and this is by far the worst experience I've ever had with an airline. First they refused priority check-in for my mother who was exhausted as she was being being treating with cancer (we showed my mother's chemotherapy card to the airline agent who said that my mother had to wait in line "just like everyone else"!!!) Upon our arrival in Paris, 2 pieces of luggage were missing. When we finally got them back days later (after having to follow-up with Alitalia via countless several calls), some of our personal belongings were missing and we also found items (such as a toiletry bad) that did not belong to us! I wrote several e-mails to Alitalia's customer relation team and NEVER heard back from them. They don't seem to care about the fact that their staff is being the rudest with their customers, even those in distress. Nor do they care about the fact that their luggage service is completely unsafe. Be mindful if you ever want to travel with them you may not get your personal belongings back!