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Posted by
5078 posts

What’s in a name? Flights resuming, Phoenix-like, for employees and customers. But will the luggage policy carry forward in the new operation?

Posted by
9993 posts

But will the luggage policy carry forward in the new operation?

Do you mean the inate ability to lose luggage on a regular basis?

Posted by
12538 posts

I thought luggage handling was an activity handled by the airport, not by the airline?

Posted by
9993 posts

I thought luggage handling was an activity handled by the airport, not by the airline?

It all depends.

At some larger airports, where airlines have numerous fights or a hub, they handle all of their own ground operations.

In some ariports with just a few flight a day, it doesn't pay to hire people to work a few flights, so they hire a ground servicing company to handle all their ground needs.

At very small airports, the airport itself may offer ground serivces.

And lastly, some airline do some of the ground services themselves--mostly customer service roles--and leave the rest to a ground service company.