Two weeks ago my Delta Comfort+ seat was taken away on part of a 2022 flight that was to take me through AMS to FCO on Alitalia. I looked but could not find a good substitute so I thought I'd keep what I had, spend a few days in Amsterdam and take a one-way on a commuter and just absorb that added expense.. Before this I had about a 20 hour wait time (yes, getting dinged every two hours to ask if I still needed to chat_ My 30 minute web-chat did not yield a new itinerary at the same low points fee I paid.
Well TODAY Delta rerouted me through ATL to FCO....on first class tickets!!!
Patience is a virtue.
I hope they don't kick me out of first class now that I made it!
Delta has always been good to me. :-)