Airline charge and credit card dispute

I understand that you are upset. However, you are targeting the wrong target. Alaska needed to put through a credit to the credit card company. If they say they did, but the credit card company hasn't received it, they need to do it again. Also, if you stop and think about it, you ordered food, they prepared the food and then you changed your mind. When the credit card company went to validate your claim, Alaska must have denied it to them stating that you ordered the food or even that you had already received a credit for that. It really doesn't matter who you talked to at Alaska on the phone, it matters what Alaska told the credit card company.

Your beef is not with Atmos, it is with Alaska Customer Service which has failed you miserably. This is not their usual MO, so I think you need to go back to Customer Cares for a solution. I find using the chat feature works quite well and then I also have documentation of the agreed upon resolution.

Carol now, Alaska did reverse the charge on their end...that's what I'm saying. In Alaska's system it is reversed. Not only did Alaska customer service tell us this, their live person in the accounting department told us this as well. But agree we need to continue to work with Alaska. It's maddening.

Well, I have dealt with both Alaska and Alaska Credit Cards with Bank of America for years. I have always received the credit from Alaska promptly on my account. That is why I think that somewhere between Alaska saying they have credited the amount and the bank denying your claim there is a glitch in communication between the bank and Alaska.

Here is another approach. Ask Alaska to compensate for the missing refund either with miles or an ecert. If they are reluctant, remind them that Bank of America has not seen the refund they claimed to have sent and there is an issue somewhere in the process.

I don't think they are going to be willing to offend someone who must fly them often (you got the upgrade!) over such a small amount of money.

And I am looking at the overall complete transaction: You bought economy tickets, and a meal. For reasons unknown, you were upgraded into First Class, including First Class food and service. Had this upgrade not had happened, you would have had what you paid for, including your meal. instead you received substantially more value and serice. If I could get upgraded into full First Class service, seat, meal, beverages, for the cost of a pre-ordered economy meal, I would do it every time. Yes this could have been handled better at the back end, but I do not see any damages here.

Carol now, maybe I'll ask for miles or another guaranteed first class upgrade on their new route to Rome or London!! (:

Larry, I'm not suing for damages!! (:

Yes, of course the value of what I received is greater than the charge of the food. But I'm not supposed to be charged for the food, so why should I just agree to pay for it. It's a mistake on the end of Alaska and/or Atmos. Not mine.

I'm not a nickel and dime, pinch a penny kind of person and it's not a lot of money...but seriously, why pay for something that Alaska says I should not be paying for? Why should I pay for an internal error somewhere?

We bought tickets for premium not economy...which doesn't really matter, except that I corrected my post.

We'll reach back to Alaska tomorrow. We're beyond regular customer service at this point with our case number and direct phone number of the accounting department. We were on hold for 45 minutes on Friday and finally had to hang up.